Regarding PDI issue

Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.   

• Question

How the related search results works in the incident form.

• Question

custom edit slushbucket label issue

Hello guys, I have a silly problem that has been messing with me the all day. I made a m2m using cmdb_ci_business_app and sys_store_app   I have a custom table and I am displaying that m2m in a related list after creating the relationship between my ...

• Question

Can't display this dashboard - Workspace

Dear community, I've a custom Workspace with a dashboard embedded in the homepage, which was working normally but without any modification from my side, is not displaying anymore. I'm getting this message now:  Although my configuration is the same a...

• Question

Reporting on RITM Variables and Task SLA fields

Hi,I am trying to create a list report in ServiceNow that displays both RITM (Requested Item) variables and Task SLA fields (e.g., Business elapsed time) as columns. I have attempted using database views, dot-walking, and data sources, but have not b...

• Question

Setting up your first PDI

I remember setting up my first PDI and losing my marbles until finding out I needed to update my User Role to Admin for what I needed. I've known far too many others that have gone through the same experience. Sharing some instructions for your first...

• Question

Open Record in New Tab from Context Menu in Service Portal

Hi All, I’ve created a context menu on a table in the platform view. When a user right-clicks a record, the option appears in the context menu, and selecting it opens that record in a new tab.Now, I want to achieve the same functionality in the Servi...

• Question

bridging table name where we can see what all reports are migratable?

Hi , We are process in to migrate Core to Platform analytics , Can one please help me out The table name where i can check what all reports/dashboards are migratable?

• Question

Parent-Child Notification Inheritance (Case/Case Types)

Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...

• Question

Modifying provider notifications

In an effort to supplement but not fully replace emails just yet we're trying to leverage provider notifications in the Next Gen UI. I'm able to get some pretty basic notifications put in place but anything that seems a little more robust has been a ...

• Question

Migrated dashboard changes

Hello team , I can see some of filter not migrated properly(compatability mode) ,I would like to make  changes in  that filter as per core UI dashboard , also from there I am not getting option to edit it .That dashboard is not available on Platform ...

• Question

Provider notification Link is not redirecting to the workspace

I've created a provider notification through the 'sys_notification' table, and I've successfully configured the trigger and content for the notification. However, upon clicking the notification, it currently redirects to the form in classic mode. My ...

• Question

OOTB Flow action version

Hi All, By mistakenly i added a space in one of the OOTB flow action in production and saved it which changed the state of flow action to draft , is there any way i can get it back to published? Also our instance is going to be upgraded so will it ge...

• Question

How to increase space between banner and search bar in Service Portal?

Hi,Could anyone please help me understand how to increase the spacing between the banner and the search bar (as highlighted in the image)? We’d like to move the search option slightly lower on the page.  

• Question