ServiceNow Community

Modify the label of the Additional Comment tab in Workspace

Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...

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Service Operations Workspace

Alm_asset cannot access state or substate in a script

In "Scripts - Background" I pasted the code below the dotted line. I really want to update the substate field but I see when I run the script below it comes up undefined. Increasing the size of x does not matter. I tried to do an update based o...

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Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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SMTP with Oauth2 via office365

For a customer I am trying to setup outgoing emails via office365 using SMTP + OAuth2 authentication.The oauth authentication works.ServiceNow can connect to the serrver and deliver mails to office365.However the emails are not sent because office365...

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HR case agent needs toi see relevant knowledge articles for HR Service

I have seen this has been asked before but cant find a proper solution. so here it is again - how to help HR case agent and provide him relevant knowledge articles during case handling in agent workplace ?We have HR knowledge base populated with rel...

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Guidance Needed – Preparing for Interviews (CMDB, Discovery, ITOM, and Platform Knowledge)

Hello Community,I have been working as a CMDB Analyst where most of my responsibilities were around manually updating CIs (without using data loads). I also have hands-on experience with MID Server setup, configuring discovery schedules, and doing ba...

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Google Maps in Dispatcher Workspace showing straight line instead of route

Hello,In our Dispatcher Workspace, instead of displaying the actual route the agent should travel, it is only showing a straight-line calculation. I have already set the property to use "Google Maps API" to calculate the time and route, but it still ...

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Meraki SGC: Controlling which devices are written to the CMDB

Good morning! We are in the process of setting up the Meraki Service Graph Connector and would like to ensure that only our Z4 networks & devices are written to our ServiceNow CMDB. As we only have one Meraki organization and do not wish to modify an...

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Service Graph Connector

What does a Solution Architect Deliver?

For those stepping into a Solution Architect role—or thinking about it—one of the first things to understand is that you're not just designing solutions. You're also responsible for producing a set of deliverables that help shape the client’s vision ...

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Unable to discover Storage Server using SNMP

Hi All,We are trying to setup the discovery for Storage Server using SNMP. Test connection is successful, however we are getting below error while running the discovery schedule.Connection could not be established to https://xx.xx.xx.xx:8080 , Patter...

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Vulnerability Response integration with Wiz/Rapid7/MDE, and Service Graph Connector

Is it possible that if we already have Vulnerability Response integration with Wiz/Rapid7/MDE and also need Service Graph Connectors for them, then is it possible to not bring in the assets from Wiz/MDE via the integrations if they are already coming...

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Yes No activity

Hi,Yes No activity is missing in one instance and available in other instance. Can I know why it's missing

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why templates list not showing

Hi All,Kindly suggest me what might be the issue here.I have 4- response templates on Incident table. can some one please let me know why templates not showing in list ?INC Template UI Action: sn_templated_snip_message_template (OOB Ui Page) funct...

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Dynamic Population of Lead Architect Select Box

The Lead Architect field should be populated dynamically with relevant users from the IT Architecture Chapter. Only active users with the title containing “Lead Architect” will appear in the list. The list updates automatically based on form changes ...

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Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

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