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Email is not getting triggerred to the user once sc_task , Ritm is getting closed

Whenever my sc_task is getting closed , ritm is not getting auto closed based on that and neither Ritm parent (REQ) is getting closed , also the mail is also not getting trigerred whenever the sc_task and Ritm gets closed to the user. Any Assistance?

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Resolved! Learning Path

Hello, Just got into the ServiceNow ecosystem and taking first tentative steps. What is the best path to go from rookie Admin to an intermediate level admin and what is the typical time frame for this kind of a career progression?

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Where we get course on real-time projects for ITSM, ITOM , HRSD, and GRC for new learners

Where we get course on real-time projects for ITSM, ITOM , HRSD, and GRC for new learners. Each application should include one complete end-to-end project. OR At Least One Project for ITSM I’ve searched everywhere, but there are no such practical, pr...

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BCM -- BIA creation for a depatment

We are about to begin a Business Continuity Management (BCM) implementation for one of our clients. Below is a summary of their key requirements:The client would like to create a Business Impact Analysis (BIA) for a specific department.Within this BI...

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Business Continuity Management (BCM)

No response for ECC message request with sysid=#### after waiting for 30 seconds in ECC Queue

I have a script include that calls an outbound Rest Message. I have this set to run as a scheduled job. I get the "No response for ECC message request with sysid=#### after waiting for 30 seconds in ECC Queue" error within 1-4 outbound calls being ma...

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Integrations

Request for Earlier CSA Exam Date Voucher

Dear Support Team,I have completed the CSA course and am currently a partner with the company. I wish to take the certification exam via Webassessor; however, I have received a Pearson VUE voucher instead. The scheduled exam date is November 18, but...

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Use Fix Script to Set Reports False - wont compile

I have the below Fix Script copied from internet.It looks good to me. However, I cannot get it to compile. See errors posted, below scriptAny assistance appreciatedStacyLen ************* Script ******************************// Fix script to set the...

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Need help to close bulk RITMs and SC Tasks efficiently through a fix script

Hi Team, I need to close around 1000 RITMs and around 1800 Catalog Tasks in bulk. Some RITMs have only one SC Task (Fulfillment, Open, or On Hold) — these should be closed as Cancelled.Some have multiple SC Tasks with mixed states (Closed Complete, ...

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Building Great Workspace Experiences in ServiceNow: UI/UX Tips for Agents

At Knowledge 2025, the session “Crafting Great Workspace Experiences” highlighted the importance of designing intuitive, efficient, and enjoyable workspaces for ServiceNow users. Agents—whether in IT, HR, customer service, or other departments—spend ...

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Integration hub Plugin

Hi Team, How can i install the integration hub plugin in the PDI for the latest Zurich version of ServiceNow Regards,B Siva Teja

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Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article

powershell script is not working in flow designer

Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...

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Low-Code/No-Code Development in ServiceNow: Accelerate Your App Delivery

In the modern enterprise, organizations face growing demands to rapidly deliver applications, automate processes, and respond to ever-changing business needs. Traditional development approaches can be slow, resource-intensive, and bottlenecked by IT ...

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System triggered emails without subject line in production

Hi everyone, We’re facing an issue in our production environment where system-triggered emails are being sent without a subject. Here’s the context: We have a UI Action that triggers an event for a reminder notification. The email subject is set dyna...

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Clarification Needed: CSA Exam Rescheduled to November 15th (Migration Window Concern)

I had originally scheduled my CSA exam for November 2nd, but I rescheduled it to November 15th. I recently read that this period is part of the migration phase for new products. Will this have any impact on my exam? Do I need to reschedule it again f...

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