ServiceNow Community

create knowledge feedback only when comments are filled

OOB, after clicking no thanks in portal, it is still capturing the rating and the comment is empty. I want create knowledge feedback only when comments are filled.

Question

Issue with Resolution Notes Generation -HRSD and Custom Field Update in Now Assist

Hello everyone,We are currently facing an issue with the Now Assist case resolution notes generation in HRSD and would appreciate some suggestions.Use Case:As an HR Agent, during the ticket closing process, when AI-generated resolution notes are crea...

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Resolved! How can I restrict a catalog item to only be visible for a specific user group in ServiceNow?

I have a catalog item that should only be available to the HR team. Right now, it’s visible to everyone in the Service Catalog. What’s the best way to limit visibility so only HR users can request it?

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Import Set – Unable to populate field during transform (Robust Transform Map)

Hello Community, I am facing an issue in ServiceNow where a specific target customized field is not getting populated after an Import Set transform runs, even though the source data is correctly visible in the Import Set table. I have written a scrip...

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Action Assignment Client Script editor is read-only

Hi team,I am currently creating a new Action Assignment record in ServiceNow, but I've encountered an issue where the Client Script field is locked. It displays the error message: "Cannot edit in read-only editor."Thanks!

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Resolved! Playbook Question

Good morning developers, I'm building out a playbook in my developer instance in the Global application on the Case table. The only triggers I have are: Record Created and the short description contains Credential Request and Active is true. When I c...

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Add custom assessments like impact assessment and PIR assessment in service operations workspace

we are configuring change/problem/incident in sow for our customer . While configuring for change i can see risk assesment but we have additional custom assesments like impact and PIR at different stages of change request .how to configure these addi...

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Script Action not executing when triggered by custom event (mass update on custom table)

Hey guys! I’m implementing a feature that allows our superusers to enable restricted read access (u_restricted_read_access = true) on historical tasks stored in a custom base table (x_vgll_rail_task).“Historical” simply means all existing records, re...

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Requirement for Cumulative (Running Total) Line Graph on Monetary Benefits

Hi Team, We have a requirement to create a cumulative (running total) report for benefits using the Monetary Benefit Breakdown table.Details of the requirement are as follows:Table: Monetary Benefit BreakdownCondition: Portfolio = Transformation Offi...

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Performance Analytics
Reporting

Resolved! how to customize workspace button

In Risk Workspace → Risk record → Related List → Risk Response Task:I created a new button to create a Risk Response Task.But the problem is:When the task is created, it does not specify which task type to create.In ServiceNow Integrated Risk Manage...

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How to do ServiceNow and Copilot Integration in teams

How to do ServiceNow and Copilot Integration in teamswe want user to intract with Servicenow in CoPilot in teams.User can querying ticket (incident/Task) status,Update ticket comment (incident/Task)accessing knowledge articles,summarizing ticket data...

Question

Intune SGC populating Lenovo model numbers instead of model names (MTM)

Hi everyone, I’m currently working on a CMDB implementation and I’m relatively new to this area. We are integrating Microsoft Intune with ServiceNow using the Service Graph Connector (SGC), and while the data ingestion works, I’ve run into a challeng...

Question

Monthly Reports showing as the current month instead of the previous month in PA widgets

Hi, I'm looking for some help with what seems like an easy problem to fix but I can't seem to figure out what I'm missing. I have a number of reports I'm running on a monthly basis for our executive dashboard reporting Incident KPIs. The data is all ...

Question

.eml and .msg file attchament

Hi All,In CSM workspace in attachment how to convert .eml .msg to pdf in servicenow to preview in attachment in csmOOB not able to preview only download option is there.Please guide me ASAP if someone has answer.

Question

Follow filter is not working on selecting group to show only selected record in open incident/task

Created a Dashboard in Platform Analytics UI.Having a assignment group as a filter and having reports for open incidents and open task.When i am selecting assignment group name from assignment group filter option open incidents and open task are not ...

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