ServiceNow Community

How to override a function from protected script include

How can I override a function from a protected Script Include?The Script Include is protected, and the function I want to change calls a private method.I need to modify the behavior of that private method — is this possible, and how can it be done?

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Rename OOTB ui action

Hi All , can I rename OOTB ui action ? thanks

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How do you remove past data collected to a certain point in time within PA?

I see below options in the indicator. But would like to know the exact job that does this removal process. Also would like to understand difference between Periods to keep scores and Periods to keep snapshots? Does both refer to the number of days? E...

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Outbound email integration

i want to configure outbound email integration in ServiceNow so that emails can be sent to multiple Gmail IDs based on the priority of the ticket. If the priority is High, the email should be sent to the Manager’s Gmail ID(s)If the priority is Low, t...

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"Valid to" and pre-populate text in short description while republishing article

Hello All, When user click on re-publish ui action to republish any article. I want below things to work.1. "valid to" to be extended based on Knowledge base validity when republished2. Pre-populate a text in description stating "the article is re-pu...

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Need to add additional reference fields on Modal in UI builder

Hi, 1. On security incident record in security incident response workspace when we click on "create incident", a modal pops up. In this we want to add "assignment group" reference field with list similar to available on incident table. We found a re...

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My Request Filter in ESC shows approved HR cases even if the case is not opened by approver

Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...

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Unexpected Behavior: Data Policy Bypass After Multiple gr.update() Calls in ServiceNow

Hey everyone,I came across an interesting and somewhat unexpected behavior in ServiceNow and wanted to share it with you. Maybe someone here can shed some light on it or has seen something similar.I was originally trying to create a small helper func...

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Change Management

what can be the maximum limit count for configuring change approval definition and for change approval policies ?

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Change Management

PA DASHBOARD

how to create a filter condition in PA dashboard -- Filtering must be on a global level - A user should be able to select a name and see all associated Assignement Groups Associated with them and metrics adjusted where they are at a minimum of four l...

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dynamic Inbound action trigger condition

Hi, I am currently working on integrating SN with email. In this case, I have a group call HR with their group email, I want to make an inbound action to create a custom HRcase record but I am stuck at the action trigger. I want the action to run whe...

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Business Application Certification Quarterly getting assigned to Inactive Users.

CMDB tasks are being assigned to inactive users.I have reviewed the Reference qualifier for Assigned To , filter is there for active = true. Is there any other way to check in CMDB Task?

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how to enable syntax highlighting and script formatting in servicenow

When I open any script-related page in ServiceNow—such as Script Includes, Client Scripts, or Business Rules—the code appears only in black and white, and the Format Code button does not work. The script fields display as all grey text, and toggling ...

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How to request catalog items in Now Assist in Virtual Agent

As of Washington GA: With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whether they're on Portal or an integrated messaging ap...

Article

How do I create a List report that counts number of PTASKs for Problem Records

I want to create a list report that will provide a count of PTASKS for each problem record. How do I create a filter that will provide the count of PTASKS for each problem record. I tried to create a report of all PTASKS grouped by problem record, ...

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