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SetAbortAction is not Working on Record Producer in Scoped Application

I am trying to use current.setAbortAction(true) in a Record Producer in a scoped application but is throwing the below error. Tried adding Application Cross Scope Access but not working, any reference to fix is this? Thank You

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Open filter panel - list on dashboard

When attempting to filter a list on a dashboard in Platform Analytics (Zurich), I see that one of the columns has a button to 'Open panel' to filter the column, but nothing happens when I click it. Is there something I need to configure first for the...

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Reference field in Catalog Item works fine for admin but not for user?Why?

Reference field in Catalog Item works fine for admin but not for user? Why?It calls Custom Table. Also based on that Reference field another field should be autopopulated. Hence if I use Lookup select box instead of Reference field in Catalog Item t...

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To create the alert notifications pertaining to the Incidents SLA based on 25,50,75 %

To create the requisite alert notifications / triggers pertaining to the Incidents - ( P1, P2, P3, P4 ) reaching the Resolution SLA breach - ( Breach Intervals - 25%. 50%, 75 % ) accordingly and these to be delivered to our Group. How to achieve the ...

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Bravium + Impact - Everything You Need to Know

EXCITING NEWS - the NEW Platform Heath features in Impact are now LIVE in the December Store Release! Check out our latest post HERE to learn more A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Sinc...

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ServiceNow Impact

SLA Due & the Made SLA fields in the Incident form for SLA are not correctly populating Why?

SLA Due & the Made SLA fields in the Incident form / module pertaining to the P1, P2, P3, P4 priorities SLA , since, those fields are not populating with the appropriate results

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How to stop approving RITM record

Hi Team,Please help me here,when Approver try to approve RITM approvals, system has to check on RITM 'Justification' filed filled or not . is that is empty them approval operation should be aborted and set approval record back to requested . update c...

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Caller is blank or sometimes Mail for Inbound Email Notification for Incidents?Why?

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(KB1699116) Deprecated fields are not de-activated for SAM application (cmdb_sam_sw_install table)

Hello SAM community, I wanted to share my latest KB finding about deprecated fields of SAM Pro, so that you can ensure that these fields are not used in your projects. The below content is part of a support case and KB1699116. Support Case Answer...

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User Criteria based on user manager's company

Hi, I'm desperately trying to set a user criteria depending of the company of the user and the user's manager.So far among other things, I've tried adding the following script using the advanced mode of the user criteria with no luck.Any idea of what...

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CIS – Data Foundations (CMDB & CSDM) Exam: Key Preparation Tips

To help those planning to attempt this certification, I have summarized some important points that can make your preparation more effective.1. Start with the Basics: What, Why, and HowBefore diving into advanced topics, ensure you understand the fund...

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The Queries You'll Never See

The Queries You’ll Never See How do you know your Virtual Agent or AI Search is working? The answer is usually some version of test a handful of queries, demo it to stakeholders, move to UAT, and assume our tests are a true representation of what o...

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DELL UNITY – 480F - Storage Device Discovery

Has anyone successfylly discovered a Dell Unity - 480F Storage Device. Have created the Basic Auth credentials. But it is not being discovered. Raised a support ticket and support says that Dell Unity is not supported out of the Box patterns. Was ...

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Retrieving Hybrid Machines (Azure Arc) with Service Graph Connector for Microsoft Azure

Hello All, We’re testing the Service Graph Connector for Microsoft Azure as a source to populate servers in our CMDB. Standard virtual machines are coming in as expected. However, we’re running into an issue capturing hybrid machines that were onboar...

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Software Model Versioning effect of EA

Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...

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