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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Case API returning "record not found" when querying with number

When we used the GET with the case number to query case by id, the result is "record not found". If i changed to the case sys_id, everything works fine. I checked and found that it's failing when we do if (gr.get('number')), which returns false, so t...

  • Question

Resolved! Email which was sent is not seen in Activity

We have updated our instance to Zurich we were doing sanity checks and we found out that the email which were sent to the users are not appearing in Activities . We upgraded our sub prod instances.Can anyone help with this. Thanks 

  • Question

How to add a field in the preview of a related list record?

Hi Community, I have a 'Project' table which has related list named as 'Status Report'. So the preview of Status Report record shows the fields present at the top of Project form but not the fields present under section. So, there is a field named as...

  • Question

How Business Duration Calculated in Incidents and the SLA table

Hello All, We have business duration field, is the time an incident remains open within defined business hours, excluding weekends and holidays. It helps measure the time spent on an issue while considering the working schedule of the resolver. Since...

  • Question

Empty variable editor when changing language

Hi folks,  We have the default variable editor for record producers in the form layout on a custom task. The issue we are facing is that the variable editor will not show MRVS values when we switch from english to norwegian. It shows an empty list, w...

  • Question

Display Column Control for “Reference List”

Dear Experts,Please advise on controlling the display columns for “reference lists.” I want to change the displayed column items in the reference list for each table. For example,I want to differentiate the display columns between the reference list ...

  • Question

Redirect upon login to Workspace

Hi All,We have a custom workspace, now whenever a user who has custom role(x) ,should redirect directly to this workspace.How we can achieve this.  Thanks in Advance

  • Question

Tables and Relationships

Hello All, I’m looking for a way to identify a specific table in ServiceNow along with all the tables that are related to it. In other words, if I have one table, I want to know all other tables that are connected or associated with it. Is there a me...

  • Question

Configure Service Dashboard in SOW

Hi,Has anyone configured the Service Dashboard in Service Operations Dashboard to respond to ‘Incidents’ as well as Alerts? Currently, the Service Dashboard only reacts to the severity of Alerts raised through Event Management for a specific Service ...

  • Question

Dashboard in Workspace

 Hi Team, How to add a platform analytics dashboard in Landing page of workspace  Thanks in Advance

  • Question
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