The ServiceNow® Resource Management application enables resource requesters, such as project managers or change managers, to create resource plans, request resources, and analyze resource availability and utilization.

Important:
Starting March 2026, resource plans in Resource Management will no longer be available for new customers. Existing customers are encouraged to work on resource assignments which offers more flexibility in assigning and managing the work.Resource Managers are encouraged to use the Resource Management Workspace to assign, approve, and manage resource assignments. Resource Management Workspace is a dedicated workspace view for Resource Managers where you get insights about unassigned tasks, heatmap view of resource bandwidth, custom view to handle priority resource assignment requests, and so on.

Resource Management will not be enhanced for performance or functionality.

Resource managers use the application to allocate resources to tasks. The Resource Management application can be used in conjunction with any task on the platform, including project tasks, incidents, problems, or changes.

Watch this four-minute video to learn about the purpose of Resource Management application, creating resource plans, requesting and allocating resources, and analyzing resource availability and capacity for maximum resource utilization.

With the Resource Management application:

  • Resource requesters can create resource plans that specify group or user resources required by tasks. They can verify resource availability and change their resource plans prior to requesting resources.
  • Resource managers can view availability, existing allocations, and utilization for the requested resources and make allocations based on resource availability.
  • Resource managers can change resource plan dates, resources, requested hours and proposed allocations for resource utilization and availability.

The Resource Management application is activated as part of the PPM Standard.