Review the define PO exception mitigation strategy workflow

Review the define PO exception mitigation strategy agentic workflow that uses Now Assist agentic support to identify and execute mitigation strategies for purchase order exceptions.

始める前に

Install the Now Assist for POM plugin (sn_poem_gen_ai).

Role required: admin

このタスクについて

重要:

This agentic workflow is active by default. All fields are read-only. To modify other fields, clone the workflow. Currently, you can't edit agent prompts or provide feedback for training.

Users with [sn_poem_core.operational_buyer] role and the Now Assist Fulfiller [sn_poem_gen_ai.now_assist_fulfiller] rolec will get mitigation strategies using the Define PO exception mitigation strategy agentic workflow in the Now Assist panel.

This workflow uses the Now Assist agentic support to identify and execute mitigation strategies for purchase order exceptions.

You can add or remove AI agents from this workflow by making a copy and customizing it. For more information, about copying agentic workflows, see Duplicate an agentic workflow.

手順

1. Navigate to All > AI Agent Studio > Create and manage.
   The Manage agentic workflows and AI agents page appears.
2. Select Agentic workflows.
3. Open the workflow configuration page by selecting Define PO exception mitigation strategy.
   If you want to modify this AI agent, you can refer to Modify an AI agent. Adjust the settings for your specific needs, and activate the duplicated version of the agentic workflow.
4. Select the Define key requirements page to review the following fields.

   表 : 1. Write a clear description and list of steps

   Field	Description
   Workflow Name	Define PO exception mitigation strategy.
   Workflow description	The Define PO exception mitigation strategy workflow is an AI-powered workflow that resolves purchase order delivery exceptions by analyzing delivery gaps, searching for alternative purchase order lines from different suppliers, and creating optimized change requests that combine supplier-suggested modifications with buyer-approved mitigation plans.
   List of steps	Instructions for the LLM service.

   表 : 2. Add AI agents that can perform these steps

   Name	Description	Tools and knowledge sources	Model support	Active
   Purchase order plan creation AI agent	Analyzes purchase order exceptions and generates actionable mitigation strategies by calculating delivery gap schedules, identifying alternative purchase order lines from different suppliers, presenting options to buyers (direct edit, system suggestions, or refined search), and executing combined change requests that integrate both supplier-suggested modifications and buyer-approved mitigation plans.	Create Change Requests, Fetch Exception and Gap Schedule Details, Get Editable Purchase Orders	Available	Active

   表 : 3. Unsupported model providers

   Field	Description
   LLM providers	Model providers that this agentic workflow doesn’t support. All model providers are supported by the Define PO exception mitigation strategy workflow.

5. Select Continue.
6. Review how user and data access is defined to confirm that the default settings meet your requirements by selecting Define security controls.

   表 : 4. Define who can access this agentic workflow (ACLs)

   Field	Description
   Decision type	Allow if
   Roles	sn_poem_gen_ai_now_assist_fulfiller
   User Authenticated	Not applicable
   Active	Active

   注:

   This section defines which users can access and interact with this agentic workflow. An access control list (ACL) has been automatically generated.

   表 : 5. Define data access

   Field	Description
   User identity type	Dynamic user
   Approved role(s)	sn_poem_gen_ai_now_assist_fulfiller

   注:

   The user identity type that this agentic workflow runs under determines the roles and the data access permissions derived from them.

7. Select Continue.
8. On the Add triggers page, select Continue.
9. Review the information in the Select channels and status page.

次のタスク

After reviewing the agentic workflow, you can get started by selecting Now Assist button on a purchase order exception record or the exception card on the Purchase order management tab in the Source-to-Pay Workspace.