Create New Invoice case form

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Use the Create New Invoice case form to provide details about the Invoice case.

    表 : 1. Create New Invoice case form
    Field Description
    Invoice case
    Requested by User who submitted the inquiry.
    Requester email Email ID of the user who submitted the inquiry.
    Sub-category Sub-category of the invoice inquiry case. The choices are:
    • Payment inquiry
    • Invoice inquiry
    • Expedite payment request
    • Payment terms issue
    • Invoice entry assistance
    Duplicate case The case that is similar to the currently opened case.
    Channel The channel used to send the inquiry.
    State The state of the case.
    Priority Indicates how quickly you must complete the task based on its priority.
    Assignment group The assignment group that the case is assigned to.
    Assigned to Person that the case is assigned to.
    Watch list Users who are notified when updates are made to the case.
    Short description Brief description about the invoice.
    Description Description about the invoice.
    Summary
    Supplier Supplier who has made the inquiry.
    Invoice Invoice associated with the case.
    Closure Details
    Closure code The closure code for the case. The options are:
    • Duplicate request
    • Canceled/False inquiry
    • Canceled by requester
    • Information provided
    • Exceptions resolved
    Closure details Details about the case closure.
    Closed by Person who closed the case.
    Closed Whether the case is closed or not.