Now Assist for Enterprise Architecture (EA)
Summarize
Summary of Now Assist for Enterprise Architecture (EA)
Now Assist for Enterprise Architecture (EA) is a ServiceNow application designed to enhance the Enterprise Architecture Workspace by leveraging AI to summarize Architectural Decision Records (ADR) and provide insights into business applications. ADRs serve as artifacts to explain and document the rationale behind architectural decisions within your infrastructure.
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This application integrates generative AI capabilities, enabling you to better understand and manage your enterprise architecture data efficiently.
Key Features
- Generative AI Summarization: Automatically create summaries of Architectural Decision Records (ADR) to clarify infrastructure decisions.
- AI Agents: Utilize autonomous AI agents within Enterprise Architecture to assist in completing tasks and workflows.
- Configurable AI Skills: Administrators can configure AI features within the Enterprise Architecture Workspace to tailor assistance based on organizational needs.
- Licensing Tiers: Available in three AI licensing tiers—Foundation (basic insights), Advanced (productivity boost), and Prime (full autonomy and customization).
- Data Handling and Privacy: Data from your instance is transferred securely to centralized ServiceNow environments and may involve third-party cloud providers, adhering to strict compliance policies.
Important Considerations
- Some AI models and features may be restricted or unavailable in certain regions, regulated markets, or specific data center environments.
- AI outputs are predictive and may not always be completely accurate or appropriate; human oversight and validation are essential, especially in critical use cases.
- ServiceNow collects usage data to improve AI technologies, but customers can opt out of data collection to maintain privacy.
Practical Use for ServiceNow Customers
By adopting Now Assist for Enterprise Architecture (EA), you can streamline understanding of architectural decisions, expedite analysis of business applications, and automate workflow tasks within Enterprise Architecture. This enables more informed decision-making and increased productivity while maintaining governance over AI use and data security.
Administrators should configure the application to align AI capabilities with organizational requirements, and users should apply human judgment when interpreting AI-generated insights to ensure accuracy and relevance.
Getting Help and Support
- Access known error articles through the Known Error Portal for troubleshooting.
- Contact ServiceNow Customer Service and Support for assistance.
Use the ServiceNow® Now Assist for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision.
Get started
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.