Exploring Now Assist for Enterprise Architecture (EA)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Exploring Now Assist for Enterprise Architecture (EA)

    The Now Assist for Enterprise Architecture (EA) application leverages generative AI to enhance the Enterprise Architecture Workspace experience. It enables users to efficiently summarize Architectural Decision Records (ADR), generate insights on business applications, and automate diagram creation and comparison. Access to features depends on your ServiceNow license tier.

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    Key Features

    • Architectural Decision Record (ADR) Summarization: Use AI-powered tools to create concise summaries of ADR texts. You can insert, shorten, or elaborate these summaries directly within ADR documents to improve clarity and documentation quality.
    • Business Application Insights: Quickly gain actionable insights into business applications, including details on their purpose, risks, costs, and rationalization recommendations, reducing time spent on manual analysis.
    • Enterprise Modeling and Visualization Diagram Comparison: Compare different versions of diagrams such as business application hierarchies, capability maps, and process maps, with AI-generated summaries highlighting key differences.
    • Content Elaboration and Shortening in Forms: Enhance form fields like descriptions and reasoning by expanding or condensing text. AI-generated prompts can assist in generating content, particularly in the Planned Disposition section of business application forms.
    • Diagram Creation from Images: Automatically convert uploaded images of business process diagrams into editable business process maps within the Enterprise Architecture Workspace, with AI identifying diagram elements like shapes, pools, lanes, and connections.
    • Enterprise Architecture Query Agent: Ask natural language questions about your enterprise architecture portfolio and receive AI-generated, data-grounded answers to support decision-making.

    Configuration and AI Model Providers

    Now Assist for EA integrates with AI models including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS. Administrators can manage feature availability and preferences through AI Control Tower and the Now Assist Admin console.

    Benefits for ServiceNow Customers

    • Streamlines documentation and decision-making processes with AI-generated summaries and insights.
    • Accelerates understanding and analysis of complex enterprise architecture information.
    • Automates diagram creation and comparison, improving accuracy and saving time.
    • Enables natural language querying for quick access to enterprise architecture data.

    With the Now Assist for Enterprise Architecture (EA) application, you can generate a summary of Architectural Decision Records (ADR) or gather insights into business applications in the Enterprise Architecture Workspace.

    Now Assist for Enterprise Architecture Overview

    The Now Assist for EA application includes the skills and features of generative AI that enable you to summarize text in Architectural Decision Records (ADR) or help gather insights into business applications.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Skills

    The Now Assist for Enterprise Architecture (EA) application includes the generative AI skills and features that enable Enterprise Architecture Workspace users to leverage Now Assist skills for artifacts.

    Architectural Decision Record (ADR) summarization

    Provides you with a concise and informative summary of the selected or complete text by using  Now Assist  in Docs. Use the ADR doc summarization and actions skill in the Enterprise Architecture Workspace to summarize text in ADR artifacts. You can also further shorten or elaborate the summary using the context menu option available on selection of the text in the ADR doc. You can insert summary, shorten text, or elaborated text in the ADR document to update it.

    Business application insights
    Learn the details of business applications and gather concise and actionable insights on business applications from the summary that is generated by Now Assist for Enterprise Architecture (EA). Help minimize the time that you spend to learn about critical details of business applications like purpose, risk, cost, and recommendations for rationalization.
    Compare Enterprise Modeling and Visualization diagrams
    Compare different versions of Enterprise Modeling and Visualization diagrams and learn the details of the differences from the summary. You can compare business application hierarchy, business capability map, and business process map diagrams.
    Elaborate or shorten content in form fields
    Elaborate or shorten text in the description or reasoning fields in forms. You can also use prompts to generate content for the Reasoning field found in Planned Disposition section of a business application form.
    Create diagram from image
    Generate a business process map in Enterprise Modeling and Visualization diagram from an uploaded image. Now Assist identifies shapes, pools, lanes, and connections from the image to create an editable business process map diagram in the Enterprise Architecture Workspace.

    You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.