Submit a pre-authorization request

Confirm whether certain parts, fees, or repairs are covered under a warranty or service contract before submitting a claim.

Before you begin

Role required: sn_dealer_mgmt.dealer_service_advisor

You can only submit a repair claim while the pre-authorization is valid. If the pre-authorization has expired, the system blocks the submission and displays an error message.

Procedure

1. Navigate to Dealer Portal > Catalogs > Customer operations > Pre-authorization.
2. On the Submit claim case form, fill in the fields.
   For a description of the field values, see Pre-authorization form.
3. Select Continue.
   The Pre-authorization request number is generated.
4. Select Add claim jobs.
5. Set Type as one of the following:
   • Warranty: Repair, replacement, or service that is covered under the warranty.
   • Goodwill: Repair services that may be free or discounted at the manufacturer's discretion.
6. On the Claim jobs form, fill in the fields.
   For a description of the field values, see Pre-authorization job details form.
7. Select Save.
8. Select Submit.

Result

You have successfully submitted your claim for review.

Note:

The claim is available in the Agents portal for review and approval. After the warranty advisor approves the claim, the Create claim option is enabled. For more information about create claim, see Repair claim for the dealer.