Set up outbound DMS integration

  • Release version: Australia
  • Updated July 13, 2026
  • 1 minute to read

    • Send claims, approvals, and status updates from the OEM instance to the connected Dealer Management System (DMS).

    Before you begin

    Role required: admin

    Procedure

    1. Get the WSDL (Web Services Description Language) endpoint for the dealer's DMS.
    2. Get the credentials for the dealer's DMS.
    3. Create outbound SOAP (Simple Object Access Protocol) message in the sys_soap_message table on the OEM ServiceNow instance for this WSDL.
    4. Configure the corresponding SOAP function.
    5. Open the corresponding dealer record from the sn_dealer_mgmt_dealer table.
    6. Update the Outbound SOAP Message field with the newly created SOAP message.
    7. Update the SOAP Message Function field with the newly created SOAP function.
    8. Verify the business rule conditions that invoke the outbound integration payload on the sn_repair_claim_mgmt_case table.
      An outbound integration business rule is invoked on the Repair Claim Case table when:
      • Source = DMS
      • Claim state changes to a supported adjudication state

      The business rule prepares the outbound payload.

    9. Test claim submissions.
    10. Review errors.
    11. Push the following changes to the production instance.
      • Outbound SOAP message
      • SOAP function
      • Business rule, if modified
      • Dealer record changes