Product non-conformance without playbook

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • In the workspace, you can use the product non-conformance related list to log the case.

    Related list Description
    Create a product non-conformance case Create a non-conformance case task that has an issue.
    Create a root cause analysis Create a root cause analysis (RCA) of the case.
    Associating a task cause Associate the cause with the RCA for the root cause analysis.
    Create a correction action Create corrective actions.
    Create a CoPQ expense line Create the Cost of Poor Quality (CoPQ) expense line.
    Create a containment action Create containment actions.
    Task SLA Record the task SLA.
    Create a parent-child relationship Track similar or duplicate product non-conformance cases.