Claim details form

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Claim details form enables the dealer to enter the claim details for the repair work performed.

    Table 1. Claim details form fields
    Field Description
    Asset Asset or product on which repair action is performed.
    Requested by User who is raising the repair claim request.
    Consumer Customer information that is auto-populated based on the install base.
    Description Short description on the repair claim.
    Dealer Dealer who is raising the repair claim request.
    Reported date Date on which the claim is being raised.
    External work order Claim work order number that is a string value.
    Unit of measure Quantity of assets that are raised for repair claim. Unit of measure is configurable. Available options are:
    • Box
    • Bundle
    • Carton
    • Case
    • Days
    • Each
    • Kit
    • Month
    • Pack
    • Year
    Product usage Enter the number of Asset used. It provides insights into how customers use a product.