| sn_mfg_cmn.manufacturing_operations_admin |
Administers who can access sensitive data by restricting how user acquire roles in the Manufacturing Commercial Operations applications. |
- sn_sls_prm_clm_mgt.bulk_upload_admin
- sn_sales_prm_mgmt.sales_promotion_manager
- sn_mfg_cmn.input_set_writer
- sn_labr_cmn.labr_admin
- sn_repr_claim_mgmt.claim_admin
- sn_sls_prm_clm_mgt.sales_promotion_claim
- sn_rcl_claim_mgmt.adminsn_prd_pm.product_catalog_admin
- sn_sales_prm_mgmt.sales_promotion_admin
- sn_prm.enterprise_partner_admin
- sn_dealer_mgmt.dealer_admin
- sn_customerservice_manager
- sn_claim_cmn.claims_agent
- sn_prm.partner_ui
- sn_repair_claim_mgmt.repair_pre_auth_admin
|
| sn_claim_cmn.claims_agent |
View, approve, recall, and reject claims. |
- sn_sales_prm_mgmt.sales_promotion_viewer
- sn_prm.enterprise_partner_agent
- sn_rcl_claim_mgmt.campaign.viewer
- sn_customerservice_agent
- sn_dealer_mgmt.dealer_viewer
- sn_repr_claim_mgmt.navigation_menu
- sn_prd_pm.product_catalog_viewer
- sn_repr_claim_mgmt.claim_writer
- sn_sls_prm_clm_mgt.sales_promotion_claim_writer
- sn_mfg_cmn.navigation_menu
- sn_repr_claim_mgmt.charge_creator
- financial_mgmt_user
- sn_repair_claim_mgmt.repair_pre_auth_viewer
- sn_repr_claim_mgmt.pre_auth_navigation_menu
|
| sn_dealer_mgmt.dealer_service_advisor |
Create, view, update, and cancel repair claim cases. |
- sn_repr_claim_mgmt.claim_creator
- sn_rcl_claim_mgmt.campaign.viewer
- sn_customerservice.customer_case_manager
- sn_prd_pm.external_product_viewer
- sn_dealer_mgmt.dealer_viewer
- sn_customerservice.requester
- sn_prm.external_partner_associate
- sn_repair_claim_mgmt.repair_pre_auth_admin
- sn_repr_claim_mgmt.pre_auth_navigation_menu
|
| sn_dealer_mgmt.dealer_sales_agent |
Create, view, update, and cancel a sales promotion claim case. |
- sn_dealer_mgmt.dealer_viewer
- sn_prm.external_partner_associate
- sn_sls_prm_clm_mgt.bulk_upload_creator
- sn_sales_prm_mgmt.sales_promotion_viewer
- sn_sls_prm_clm_mgt.sales_promotion_claim_creator
- sn_customerservice.case_contributor_creator
- sn_customerservice.requester
|
| sn_rcl_claim_mgmt.recall_manager |
Create, read, and update a recall campaign claim. |
sn_rcl_claim_mgmt.campaign.creator |
| sn_sales_prm_mgmt.sales_promotion_manager |
Create, read, update, and cancel a sales promotion. |
- sn_sales_prm_mgmt.sales_promotion_creator
- sn_sls_prm_clm_mgt.sales_promotion_claim_viewer
- sn_customerservice.csm_workspace_user
- sn_mfg_cmn.navigation_menu
|
| sn_dealer_mgmt.dealer_operations_admin |
Create, read, update, or cancel all claims. |
- sn_prm.external_partner_manager
- sn_sls_prm_clm_mgt.bulk_upload_admin
- sn_dealer_mgmt.dealer_sales_agent
- sn_dealer_mgmt.dealer_service_advisor
|
| sn_rcl_claim_mgmt.recall_phase_owner |
Update, publish, close, and cancel a recall campaign phase or sub-phase. |
sn_rcl_claim_mgmt.campaign_phase.writer |
| sn_claim_cmn.warranty_specialist |
View, approve, return, or reject pre-authorization requests. |
- sn_customerservice_agentsn_dealer_mgmt.dealer_viewer
- sn_repr_claim_mgmt.navigation_menu
- sn_prd_pm.product_catalog_viewer
- sn_mfg_cmn.navigation_menu
- financial_mgmt_user
- sn_repair_claim_mgmt.repair_pre_auth_writer
- sn_repair_claim_mgmt.repair_pre_auth_charge_creator
- sn_repair_claim_mgmt.claim_viewer
- sn_repr_claim_mgmt.pre_auth_navigation_menu
|
| sn_mfg_qm.admin |
Full access to all Quality Issue Management (QIM) features, tables, and configuration. |
- sn_mfg_qm.product_quality_investigation_lead sla_admin
- sn_mfg_qm.finance_approver
- sn_mfg_qm.product_non_conformance_case_resolver
|
| sn_mfg_qm.triager |
Review new submissions, check completeness, determine priority and severity, assign to resolvers, and update triage information. |
- sn_mfg_qm.prd_qi_viewer
- sn_mfg_qm.product_non_conformance_submitter
- sn_mfg_qm.prd_ncc_task_creator
|
| sn_mfg_qm.resolver |
Work the full PNCC playbook: correction, impacted assets, containment, and closure. Create Quality Investigations. |
- sn_mfg_qm.prd_qi_creator
- sn_rm_core.cause_action_creator
- sn_rm_core.rca_task_creator
- sn_customerservice.case_contributor_viewer
- sn_rm_core.issue_cause_creator
- sn_mfg_qm.impacted_asset_creator
- sn_rm_core.copq_fin_req_creator
- sn_align_core.apw_user sn_rm_core.rem_action_creator
- sn_mfg_qm.product_non_conformance_case_triager
- sn_rm_core.copq_planned_line_charge_creator
- sn_rm_core.copq_exp_line_creator
- sn_rm_core.correction_action_creator
- sn_rm_core.containment_action_creator
- sn_rm_core.rem_action_plan_creator personalize_choices
- sn_rm_core.task_cause_association_creator
- sn_rm_core.cause_action_plan_creator
- sn_mfg_qm.impacted_asset_action_creator
|
| sn_mfg_qm.investigation_member |
Create, view, update, and cancel a quality investigation and related records. Sign off the investigation and move it to closure. |
- sn_rm_core.copq_exp_line_creator
- sn_mfg_qm.impacted_asset_creator
- sn_mfg_qm.impacted_asset_action_creator
- sn_rm_core.corrective_action_creator
- sn_rm_core.correction_action_viewer
- sn_rm_core.rca_task_creator
- sn_rm_core.issue_cause_creator
- sn_customerservice.csm_workspace_user
- sn_rm_core.preventive_action_creator knowledge
- sn_mfg_qm.prd_qi_writer sn_mfg_qm.prd_qi_task_writer
- sn_rm_core.rem_action_creator
- sn_rm_core.cause_action_plan_creator
- sn_mfg_qm.prd_ncc_viewer
- sn_mfg_qm.prd_ncc_task_viewer
- sn_rm_core.copq_planned_line_charge_creator
- sn_align_core.apw_user
- sn_rm_core.task_cause_association_creator
- sn_mfg_qm.stakeholder_viewer
- sn_rm_core.rem_action_plan_creator
- sn_rm_core.cause_action_creator
- sn_customerservice.case_contributor_viewer
- sn_rm_core.containment_action_creator
- sn_rm_core.copq_fin_req_creator
|
| sn_mfg_qm.remediation_plan_approver |
Approve or reject remediation action plans before they are enacted. |
- sn_rm_core.copq_exp_line_creator
- sn_customerservice.csm_workspace_user
- sn_mfg_qm.prd_ncc_viewer
- sn_rm_core.cause_action_plan_viewer
- sn_mfg_qm.stakeholder_viewer
- sn_mfg_qm.prd_qi_task_viewer
- sn_install_base.install_base_viewer
- sn_rm_core.cause_action_viewer
- sn_rm_core.rca_task_viewer
- sn_rm_core.rem_action_plan_viewer
- sn_rm_core.copq_fin_req_viewer
- sn_rm_core.issue_cause_viewer
- sn_mfg_qm.prd_ncc_task_viewer
- sn_mfg_qm.prd_qi_viewer
- sn_mfg_qm.impacted_asset_action_viewer
- sn_rm_core.copq_planned_line_charge_viewer
- sn_mfg_qm.impacted_asset_viewer
- sn_rm_core.task_cause_association_viewer
|
| sn_mfg_qm.finance_approver |
Approve Cost of Poor Quality (COPQ) financial requests and expense lines. |
- sn_rm_core.containment_action_viewer
- sn_rm_core.preventive_action_viewer
- sn_mfg_qm.impacted_asset_viewer
- sn_rm_core.copq_fin_req_viewer
- sn_rm_core.rem_action_viewer
- sn_rm_core.copq_planned_line_charge_viewer
- sn_customerservice.csm_workspace_user
- sn_mfg_qm.prd_ncc_task_viewer
- sn_rm_core.corrective_action_viewer
- sn_mfg_qm.prd_qi_task_viewer
- sn_rm_core.issue_cause_viewer
- sn_rm_core.rem_action_plan_viewer
- sn_rm_core.cause_action_plan_viewer
- sn_mfg_qm.impacted_asset_action_viewer
- sn_mfg_qm.prd_qi_viewer
- sn_rm_core.correction_action_viewer
- sn_mfg_qm.stakeholder_viewer
- sn_mfg_qm.prd_ncc_viewer
- sn_install_base.install_base_viewer
- sn_rm_core.copq_exp_line_viewer
- sn_rm_core.task_cause_association_viewer
- sn_rm_core.rca_task_viewer
- sn_rm_core.cause_action_viewer
|
| sn_mfg_qm.submitter |
Create, view, update, and cancel a non-conformance case. Create a correction action and add expense lines to it. |
- sn_customerservice.case_contributor_creator
- sn_dealer_mgmt.dealer_viewer
- sn_customerservice.csm_workspace_user
- sn_mfg_qm.prd_ncc_creator
- sn_customerservice.service_organization_contributor
- sn_rm_core.correction_action_creator
- playbook.agentic_workflow_user
- sn_customerservice.requester knowledge
- n_customerservice.customer_data_viewer
- sn_prm.external_partner_associate
- sn_mfg_ai_agents.submitter_ai_playbooks
- sn_rm_core.copq_exp_line_creator
|