ServiceNow Otto for Supplier Lifecycle Operations (SLO)

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of ServiceNow Otto for Supplier Lifecycle Operations (SLO)

    ServiceNow Otto for Supplier Lifecycle Operations (SLO) is an application designed to assist supplier managers by providing a conversational, AI-driven experience tailored to supplier management needs. It leverages generative AI capabilities to streamline and enhance supplier lifecycle operations, making supplier interactions more efficient and intuitive within the ServiceNow platform.

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    Key Features

    • Conversational AI Guidance: Guides supplier managers through supplier management processes using a conversation-like interface.
    • Generative AI Capabilities: Utilizes advanced AI models to support supplier-related tasks and decision-making.
    • Supported AI Model Providers: Compatible with multiple large language models (LLMs) including Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini, and Anthropic Claude on AWS.
    • Configuration Controls: Administrators can configure available AI model options via AI Control Tower and set skill-level preferences in the AI Admin Hub console.
    • Data Handling and Privacy: Data is transferred securely to centralized ServiceNow environments and third-party cloud providers like Microsoft Azure, following ServiceNow’s internal policies and compliance standards.

    Important Considerations

    • Some AI model providers and Now Assist features may be unavailable depending on customer location, data center region, or regulatory restrictions, such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected centers, or regulated markets.
    • Customers must verify model provider availability and product feature access periodically as updates occur in future releases.
    • The AI capabilities utilize evolving machine learning technologies and may not always generate fully accurate or appropriate outputs; human oversight and testing are strongly recommended before relying on AI-generated results, especially in sensitive domains.
    • Use of the application requires adherence to ServiceNow’s AI Acceptable Use Policy.
    • Customers can opt out of data collection used for ServiceNow technology improvements at any time.

    Support and Troubleshooting

    • Access community forums and the Known Error Portal for AI-related support.
    • Contact ServiceNow Customer Service and Support for assistance.

    What This Enables for ServiceNow Customers

    By deploying ServiceNow Otto for Supplier Lifecycle Operations, customers can enhance supplier management efficiency through AI-powered conversational workflows. This reduces manual effort, improves accuracy, and provides a modern, guided experience for supplier managers. Customers should configure AI options based on their organizational needs and compliance requirements, test AI outputs thoroughly, and remain informed about feature availability in their region.

    Use the ServiceNow® ServiceNow Otto for Supplier Lifecycle Operations (SLO) application to guide your supplier managers through a conversation-like experience for their supplier needs.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Supported LLMs for ServiceNow Otto for Supplier Lifecycle Operations (SLO)

    You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform®.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.