Accounts Payable Operations glossary

Learn about the terms and concepts used in Accounts Payable Operations (APO).

Glossary terms are grouped alphabetically.

A | D | E I | S | T | V | W

Related reference

• Accounts Payable Operations properties
• Create New Invoice Line form
• Create invoice cost allocation form
• Outbound cost allocation staging table
• Distribution set form
• Create New Invoice case form
• Create New Invoice task form
• Invoice processing case form
• Tax lines
• Invoice exception form
• Request Help form
• Data required for invoice processing
• Invoice exception definition form
• Approval Rule form
• Approval Plan form

A

Accounts Payable

The process of managing and paying invoices from suppliers.

Approval workflow

The sequence of steps required to approve an invoice.

Advanced work assignment for Accounts Payable Operations

An application that automatically assigns work items to agents based on their availability, capacity, and skills to resolve invoice cases within Accounts Payable Operations.

Agent Workspace

a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer questions and resolve customer problems.

Assignment rules

Guidelines that determine how work items are assigned.

D

Data capture

The process of collecting and digitizing invoice data.

Document intelligence

ServiceNow® AI-powered tool for extracting data from invoices.

Data security

Measures to protect sensitive information within the system.

E

Enterprise resource planning systems

Enterprise resource planning (ERP) systems used for managing business processes.

Exception management

Handling and resolving issues that arise during Accounts Payable Operations invoice processing.

I

Invoice approval

The process of verifying and authorizing an invoice for payment.

Invoice exception

Issues identified during invoice processing that require resolution.

Invoice ingestion

The process of receiving and entering invoices into the system.

Invoice processing

The end-to-end handling of invoices from receipt to payment.

P

Purchase order

A document issued by a buyer to a seller, detailing the items or services to be purchased.

S

supplier management

The process of managing relationships and transactions with suppliers.

T

tolerance rules

A limit that is set on invoices to determine acceptable variances before they require further review.

V

virtual agent

An AI-driven assistant for handling common requests and inquiries.

W

Work item queue

A storage area for work items waiting to be assigned to agents.