Flow generation

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Flow generation

    Flow generation in ServiceNow Yokohama enables customers to create flows or subflows automatically from text descriptions using the ServiceNow Otto for Creator AI-powered tool. This capability streamlines workflow creation by interpreting natural language inputs, making it easier and faster to design automated processes.

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    Key Features

    • ServiceNow Otto for Creator: An AI skill that generates flows based on textual descriptions, simplifying the design of automation without manual configuration.
    • Plugin Activation: Requires activation of the ServiceNow Otto for Creator plugin and flow generation skill to start using this feature.
    • Role-Based Access: Specific roles govern access and usage of the flow generation capabilities, ensuring controlled and secure use.
    • Region and Compliance Restrictions: Some AI features and model providers might be unavailable in certain regions, regulated markets, or specialized data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected). Customers should verify availability according to their compliance requirements.

    Important Considerations

    • AI Limitations: Since this feature relies on AI and machine learning, outputs may not always be accurate or fully appropriate. Customers are responsible for validating results and maintaining human oversight, especially in sensitive domains like healthcare, finance, legal, and security.
    • Data Processing and Privacy: Usage of flow generation involves transferring data from customer instances to centralized ServiceNow environments or third-party cloud providers such as Microsoft Azure. Data handling complies with ServiceNow’s internal policies and compliance standards.
    • Data Collection and Opt-Out: ServiceNow collects inputs, outputs, edits, and usage metrics from this application to improve AI technologies. Customers can opt out of data collection at any time through the Now Assist Opt-Out page.

    Practical Impact for ServiceNow Customers

    By leveraging flow generation, customers can accelerate workflow automation design by using natural language descriptions instead of manual configurations. This enhances productivity and lowers the barrier to creating complex flows. However, customers must remain vigilant about AI output accuracy, regulatory restrictions, and data privacy considerations to ensure safe and compliant use.

    Use ServiceNow Otto for Creator to create a flow or subflow from a text description.

    This video demonstrates creating a flow from a text description.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.