Managing vendors using Vendor Management Workspace

Analyze vendor KPI groups and compare vendor characteristics with high-performing vendors using Vendor Management Workspace.

• Vendor Management Workspace landing page
  Monitor vendor metrics, the number of recently created contracts, the ones that are ending soon and the number of active improvement initiatives at any given time. See which characteristics contribute to the success of your vendors. View how your vendors are ranked against those characteristics in comparison to other vendors.
• Analyze Vendor KPI Groups
  After you set up vendor KPI Groups, you can analyze the metrics related to all of your vendors in one location. You can search all vendor-related information such as incidents, outages, improvement initiatives, and vendors and find associated records.
• Compare your vendor characteristics with high-performing vendors in Vendor Management Workspace
  Monitor the attributes that define your vendor performance and compare them with top-performing vendors.
• Compare vendor performance within a vendor KPI group
  Monitor the performance of all vendors within a KPI group to assess their performance.
• Add targets for vendor score KPIs
  Set key performance indicator goals for an indicator that contributes to the vendor score so that you can monitor and improve baseline measurements.
• Associate contracts with vendors
  Create a contract and associate it with the vendor who is responsible for the contract.
• Associate SLAs and Service Commitments with Vendors
  Create a vendor SLA and a service commitment and associate that with a vendor.
• Identifying bottlenecks using Process Mining integration with Vendor Management Workspace
  Get insights into your vendors' performance and analyze anomalies or bottlenecks within the process when you drill down into a Key Performance Indicator (KPI).
• ITSM Vendor Management Mobile for Vendor Management Workspace
  Using the ITSM Vendor Management Mobile app, vendor managers can access vendor details including vendor performance and monitor issues that are most important to them.