View relationships of business applications and application services in the DPM Admin Center
Summarize
Summary of View relationships of business applications and application services in the DPM Admin Center
The DPM Admin Center provides a centralized interface for ServiceNow customers to visualize and manage the relationships between business applications, application services, and their associated operational data such as incidents, problems, and changes. This holistic view supports understanding how application services contribute to business applications and how various issues roll up across these relationships.
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Access to the DPM Admin Center requires the DPM admin [sndpm.dpmadmin] role.
Viewing Business Applications and Application Services Relationships
- Business Applications and Changes for Build Metrics: Through the Overview tab, customers can configure and assess build metrics by examining business applications related to changes. They can filter these relationships by business application fields, configuration items (CIs), affected CIs, and impacted services. Selecting a specific metric opens a detailed list of related business applications and allows drilling down into individual records to explore dependencies and consumption.
- Business Applications and Operational Metrics (Incidents, Problems, Changes): Customers can similarly analyze operational metrics by viewing business applications related to incidents, problems, and changes. The filtering criteria are the same as for build metrics, enabling detailed insights into how operational issues affect business applications.
- Application Services and Operational Metrics (Incidents, Changes): Customers can also view application services linked to incidents and changes, exploring related business applications and drilling down to understand source records and service impacts.
In all cases, cards indicate readiness for DPM when any filtering criterion exceeds zero; otherwise, an empty state is shown.
Practical Benefits for Customers
- Gain comprehensive visibility into how incidents, problems, and changes impact business applications and application services.
- Understand dependencies and consumption relationships that help in root cause analysis and impact assessment.
- Navigate from summary dashboards to detailed records quickly, improving operational decision-making and prioritization.
- Leverage structured filtering by configuration items and services to focus on relevant data for effective portfolio management.
Next Steps
ServiceNow customers should ensure the appropriate DPM admin role is assigned to access these features. Use the Overview tab in the DPM Admin Center to configure and explore business applications and application services relationships as part of your digital portfolio management strategy.
In the DPM Admin Center, you can see a comprehensive view of your business applications and application services. You can see incidents, problems, and changes that are related to your business applications and incidents and changes that are related to your application services.
The relationships of business applications and application services enable you to see a full picture of your solutions. For example, business applications consume multiple application services. So if you set a configuration item (CI) for an incident, you must select the application service that the incident belongs to. After that CI is set up, the incident rolls up to the business application that consumes that application service. You can see all the relationships from the DPM Admin Center.