ITSM Vendor Management Mobile dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of ITSM Vendor Management Mobile dashboard

    The ITSM Vendor Management Mobile dashboard provides vendor managers with real-time insights into vendor performance and contract status. It enables analysis of vendors by KPI groups, tracking of contract timelines, and monitoring of vendor improvement initiatives directly from a mobile interface.

    Show full answer Show less

    Key Features

    • Vendor Analysis by KPI Group: Visualize vendor performance breakdown using a donut chart sourced from the Company table.
    • Contract Tracking: View the number of new contracts created in the last 30 days and contracts ending within the next 90 days, displayed as single score metrics from the Contract table.
    • Improvement Initiatives Monitoring: Track the count of active improvement initiatives for vendors from the Improvement Initiative table.
    • Vendor Lists: Access curated lists including My Vendors, All Vendors, My Vendor Incidents, My Vendor Outages, and My Vendors Breached SLA for comprehensive vendor management.

    Required Role

    Access to the dashboard requires the Vendor Manager [snvlm.vendormanager] role, ensuring that only authorized users can analyze and manage vendor information.

    Practical Benefits

    With this dashboard, vendor managers can quickly identify vendor performance issues, proactively manage contract lifecycles, and oversee improvement initiatives to drive vendor accountability and service quality—all from a mobile device for on-the-go management.

    Analyze vendors by KPI group. You can see which contracts were created in the last 30 days and which ones are ending in the next 90 days. Monitor improvement initiatives for your vendors.

    Vendor Management Mobile

    Required Vendor Management Mobile roles

    If you have the Vendor Manager [sn_vlm.vendor_manager] role, you can access the Vendor Management Mobile landing page.

    Use cases

    End user and goal Required role
    As a vendor manager, you can analyze real-time details such as:
    • Breakdown of vendors by KPI groups.
    • How many new contracts were created in the last 30 days.
    • How many contracts are ending in the next 90 days.
    • Analyze improvement initiatives for your vendors.

    Vendor Manager [sn_vlm.vendor_manager]

    Data visualizations

    Title Type Source table Description
    Vendors by KPI group DonutDonut Company [core_company] Breakdown of vendors by metric model.
    New contracts Single scoreSingle score report Contract [ast_contract] Number of contracts created in the last 30 days.
    Contracts ending Single scoreSingle score report Contract [ast_contract] Number of contracts ending the next 90 days.
    Improvement initiatives Single scoreSingle score report Improvement Initiative [sn_cim_register] Number of improvement initiatives created for your vendors.

    Lists

    Access the following vendor lists on the Vendor Management Mobile dashboard.
    Name Description
    My Vendors List of all vendors managed by the vendor manager.
    All Vendors List of all vendors in your organization.
    My Vendor Incidents List of all incidents monitored by the vendor manager.
    My Vendor Outages List of all outages monitored by the vendor manager.
    My Vendors Breached SLA List of breached SLAs monitored by the vendor manager.