Configure the standard ticket page

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：5分

    • Give Service Portal users a consistent way to view their submitted requests. You can configure the standard ticket page for different request types.

    始める前に

    Role required: admin or sp_admin

    このタスクについて

    You can add a standard ticket configuration only for a task-extended table.

    Widgets containing Date/Time values display the date and time only in the Time Ago (for example, 11 minutes ago) format, and user preferences for such widgets aren’t considered. For example, the Created date and the Updated date values are displayed in the Time Ago format.

    手順

    1. Navigate to All > Standard Ticket > Standard Ticket Configuration.
    2. Select New.
    3. On the form, fill in the fields.
      表 : 1. Ticket Configuration form
      Field Description
      Table Task-extended table for which you want to configure the standard ticket page.
      Active Option to specify if the ticket configuration is active.
      Application Application associated with the ticket configuration.
      State field Any field of the task-extended table. By default, this field is mapped to the State field of the task-extended table. You have to configure the form to add this field.
      注:
      You can’t add fields for any of the following information:
      • Number
      • Short description
      • Created date
      • Updated date
      • Watch list
      • Any user input such as comments and work notes
      Info Region
      Show 'Description' Scenario when the request description should be displayed. Possible options are:
      • None
      • Always
      • When no variables
      注:
      When displayed, you can expand and collapse the description.
      Description field

      A field that the sp_admin can select from the fields of the ticket record (for example, sc_req_item, incident), which is displayed as description on the Standard Ticket Page.
      Advanced Option to specify that a widget should be displayed in the info region.
      Info widget Widget that should be displayed in the info region. This field appears only when the Advanced check box is selected.
      Info widget parameters Name value pair to specify the widget parameters. This field appears only when the Advanced check box is selected.
      Info fields Fields that should be displayed in the info region. This field disappears when you select the Advanced check box.
      注:
      • You can’t add fields for any of the following information:
        • Number
        • Short description
        • Created date
        • Updated date
        • Watch list
        • State
        • Any user input such as comments and work notes
      • A field of the workflow type isn’t supported for any table. Only for the Requested Item [sc_req_item] table, the workflow type field is supported, for example, the Stage field. This field is displayed at the last irrespective of the field position in the configuration.
      Action Region
      Action widget Widget to specify the actions available in the Action region.
      注:

      If the field is configured, it takes precedence over the standard ticket actions.
      Action widget parameters Name value pair of action widget parameters.

      Summarization

      Summary fields

      Standard ticket page fields that are included in the summary generated by Now Assist.
    4. Select and hold (or right-click) the header menu and select Save.
    5. After you make all the required changes, select Submit.