Set the user criteria for Service Portal system property

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間:1分
  • After activating the Service Portal User Criteria Support plugin, you must set the system property to true.

    始める前に

    Role required: admin

    このタスクについて

    Setting the system property activates user criteria for Service Portal. When the system property is set to true, any existing roles defined for a page, widget, or search source are automatically converted into user criteria records. To disable user criteria and continue using role-based permissions, set the system property to false.

    手順

    1. Navigate to All > Service Portal > Properties.
    2. Click the check box to set the following property to true.

      Enable use of User Criteria records instead of Roles fields for Service Portal entitlements

    3. Click Save.