Components installed with Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：6分

    • Several types of components are installed with activation of the com.sn_eam_dcnam plugin, including user roles, plugins, and applications.

    Roles installed

    Role title [name] Description Contains roles

    DCNAM asset manager

    [sn_eam_dcnam.dcnam_asset_manager]

    Manages critical facility-based enterprise models and assets for telecommunications networks. In addition, manages linear assets for telecommunications networks.

    		 sn_eam.asset_manager

    DCNAM asset technician

    [sn_eam_dcnam.dcnam_asset_technician]

    		 Performs asset and work tasks related to critical facility-based enterprise assets and linear assets for telecommunications networks. sn_eam.asset_technician

    Plugins installed

    Name Description
    Asset Management (com.snc.asset_management) Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets.
    Procurement (com.snc.procurement) Provides the capability to source and receive requested assets so that you can fulfill service catalog requests.
    Enterprise model normalization (com.sn_eam_core) Provides information related to normalization such as normalization status, model content service download, and life-cycle overview.
    Asset Management Workspace - Recommendations (com.sn_itam_recomm) Provides actionable recommendations for users in configurable workspaces.
    SM Planned Maintenance (com.snc.planned_maintenance) Provides the capability to manage regular preventative maintenance of assets.
    Work Management (com.snc.work_management) Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.
    Performance Analytics (com.snc.pa) Provides dashboards containing actionable data visualizations that help you improve your business processes and practices.
    Playbook Experience (com.glide.playbook_experience.config) Provides a step-by-step guidance for setting up your assets with important information.
    Playbooks for App Engine (com.glide.pad.license) Provides a simplified and task-oriented view of processes.
    Cost Management (com.snc.cost_management) Provides options to plan and control business costs.

    Applications installed

    Name Description
    ServiceNow Enterprise Asset Management (com.sn_eam) Manages the complete life cycle of your enterprise connected and non-connected assets.
    Expanded Model and Asset Classes (com.sn_ent) Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes.
    CMDB CI Class Models (com.sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships.
    Asset Management Common (com.sn_itam_common) Provides features that are common to the Hardware Asset Management, Software Asset Management, andEnterprise Asset Management applications, including the catalog item to request asset reclamation.
    Physical Assets (sn_phy_assets) Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.
    Risk Heat Map (com.sn_risk_heatmap) Provides a heatmap component that enables you to visualize the risk posture of your organization.
    Geo Map Component (com.sn_geo_map) Provides capabilities to track asset locations using indoor maps.