Confirm whether an invoice is a duplicate

Confirm whether an invoice that is in the Suspected duplicate status is indeed a duplicate to determine if the invoice should be considered for processing.

Before you begin

Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_apm.admin

Procedure

1. Navigate to All > Accounts Payable Operations > Source-to-Pay Workspace.
2. Select the list icon ().
3. Navigate to Lists > Primary Data > Invoices.
4. Open an invoice in the Suspected duplicate status.
5. Select View invoice processing case.
   The invoice processing case opens and displays the following notification at the top:

   Invoice is a potential duplicate. Review invoices in "Potential duplicate invoices" tab to confirm or reject duplicate.

6. Do one of the following:

   Option	Action
   To mark an invoice as not a duplicate	Select Not a duplicate. A message appears asking you for a confirmation. Select Yes. The status of the invoice changes to Accepted.
   To mark an invoice as a duplicate	Select Confirm duplicate. A message appears asking you for a confirmation. Select Yes. The status of the invoice changes to Confirmed duplicate and the state of the invoice processing case changes to Closed incomplete.

Related tasks

• View the invoice processing case associated with an invoice
• Review an invoice in Document Intelligence
• Enter the missing required invoice information and submit an invoice
• Convert invoice type
• Reset an invoice to the Received status
• Check for invoice exceptions on a single invoice
• Start the processing for an invoice imported via integration with third-party applications