Reset an invoice to the Received status

If you confirm an invoice as a duplicate by mistake, you can reset that invoice from the Confirmed duplicate status back to the Received status.

Before you begin

Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_apm.admin

Procedure

1. Navigate to All > Accounts Payable Operations > Source-to-Pay Workspace.
2. Select the list icon ().
3. Navigate to Lists > Primary Data > Invoices.
4. Open an invoice in the Confirmed duplicate state.
5. Select View invoice processing case.
6. On the invoice processing case form, select Reset to Received.
   A message appears asking you for a confirmation.
7. Select Yes.
   The status of the invoice changes to Received.

Related tasks

• View the invoice processing case associated with an invoice
• Review an invoice in Document Intelligence
• Enter the missing required invoice information and submit an invoice
• Confirm whether an invoice is a duplicate
• Convert invoice type
• Check for invoice exceptions on a single invoice
• Start the processing for an invoice imported via integration with third-party applications