Jumpstart Your ServiceNow AI Journey
This Accelerator provides guidance on how to achieve your organization's goals and objectives with ServiceNow's AI capabilities.
Accelerator Overview
Jumpstart Your ServiceNow AI Journey helps Impact customers navigate ServiceNow's expansive catalog of AI and automation capabilities with prescriptive guidance tailored to organizational objectives. This includes building a personalized roadmap to adopt the ServiceNow capabilities that are aligned with your strategic goals and recommending Impact AI Accelerators to accelerate and enhance adoption.
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This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages
What You Get
- Session Preparation
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- Provision a temporary instance (if applicable)
- Run AI Adoption Scan on the instance copy to assess current usage of AI and related products
- Activate and run AI-powered data exploration tools to provide insights on opportunities to leverage AI products
- Customer Coaching Session #1(upto 1.5 hours)
- Discovery session to:
- Set Accelerator expectations
- Conduct rapid SWOT Analysis
- Discuss strategic goals and objectives
- Customer Coaching Session #2 (Up to 1 hour)
- Review of:
- Business objectives
- AI Adoption Brief
- Impact AI Accelerators Roadmap
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Top Management | Provides insight into objectives, defines targets and success metrics, commits resources to execute roadmap activities, and demonstrates executive commitment to success. | ✓ | |
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| Subject Matter Experts(s) | Stakeholders that provide insights into pain points at a granular level, support objective setting and success metric definition, and identify qualified resources to execute activities. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested Information/Access
- Objectives & horizon – 3 outcomes you want in the next 3–6–12 months.
- Scope boundaries – units/products/geographies in vs. out.
- Top 3–5 use cases – name, stage (idea/pilot/prod), owner.
- Constraints – budget/time box, key staffing/tools limits.
- Success metrics – how do you quantify success (MTTR, etc.)
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Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.