Jumpstart Your Digital Product Release
This accelerator provides a demonstration of the possibilities and capabilities of ServiceNow's Digital Product Release.
Accelerator Overview
Jumpstart Your Digital Product Release (DPR) provides Impact customers with a comprehensive overview of Digital Product Release and its function as the orchestrator of the release process. It explains how DPR enables product and release teams to consistently plan and deliver new versions by providing visibility across the release life cycle and automating release-readiness validation. This accelerator also offers key resources and leading practices to help you get started.
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This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What You Get
- Session Preparation
-
- Provision a temporary instance
- Activate and configure components of Digital Product Release:
- Plugins
- Updates
- Foundation data
- Load product demonstration data into instance
- Customer Coaching Session #1 (up to 1.5 hours)
- Includes the following:
- Overview of Digital Product Release
- Walk-through of key Digital Product Release capabilities and features
- Demonstration of Digital Product Release, including:
- Implementation guidance
- Configuration
- Usage
- Review leading practices with Digital Product Release and implementation guidance
- Temporary instance provided with 30 days access
- Customer Coaching Session #2 (Optional upon Customer request-up to 1 hour)
- Opportunity for Q&A related to Digital Product Release
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Release Manager(s) | Maintain the day-to-day activities of the process. Gathering and reporting process metrics. Tracking compliance to the process. Ensuring that release requirements have been identified and addressed. | ✓ | |
| Change Manager(s) | Responsible for the day-to-day facilitation of the change process. This role focuses on managing and administering all changes. | ✓ | |
| Trusted Service Partner(s) | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. | ✓ |
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Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.