Add a file to an email from the full email composer

Send a file from your computer or related record to a requester or agent from the full email composer by attaching it to an email.

始める前に

Role required: email_composer

手順

1. Open a Workspace record in your instance.
2. Open the full email composer by selecting the More actions icon () from the record view, and then select Compose Email.
3. オプション: Attach a file from your computer.
   1. Select the Attach file icon () from email footer.
   2. Select From computer.
   3. Select a file from your computer.
      You can select multiple files at a time. The system uploads the files simultaneously.

      Alternatively, you can drag files from your computer onto Workspace. You can't attach a folder.

4. オプション: Attach a file from the related record.
   1. Select Attach file icon () from the email footer.
   2. Select From record.
   3. On the window, select the files to attach.
   4. Select Add.

次のタスク

Optionally, you can hide or show attachments in your email drafts by selecting Hide attachments when not hidden and Show attachments when hidden. You can also perform additional actions by selecting the menu icon () next to each attached file:

• Download: Download the file to your computer.
• Rename: Rename the attached file. Only the first 100 characters of a file name are displayed.
• Remove: Remove the attachment from the email.