Enable tiny URL support

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • The default URLs by which the system renders pages may exceed the character limit of some browsers, resulting in an error message. You can enable tiny URL support, which generates shortened internal URLs, to help prevent this error.

    始める前に

    Role required: admin

    このタスクについて

    The Tiny URL Support plugin is activated and enabled automatically. Confirm that this plugin is enabled if you receive a failure to open page error during routine operations in the ServiceNow AI Platform.

    注:
    The system doesn’t convert all URLs to tiny URLs. Only some URLs the system generates as redirects are converted. For example, the URL that the browser generates when a user opens a record isn’t converted to a tiny URL.

    手順

    1. Navigate to All > System Properties > System.
    2. Select the Use tiny URLs when a redirect URL becomes too large. This ensures that URLs that are too large for IE (greater than 2083) are not used. Instead, they are converted to a tiny URL to work around the IE issue. (glide.use_tiny_urls property).
    3. オプション: Update the value in the Minimum length of a redirect URL that is turned into a tiny URL (default=1024) (glide.tiny_url_min_length property), if desired.
    4. Select Save.