Explore Accounts Payable Operations

Learn about the key features and capabilities of Accounts Payable Operations.

Key features

Accounts Payable Operations includes the following features:

• Automatically create cases for inquiries received via email from your employees or the suppliers
• Ingest invoices and perform end-to-end invoice processing using workflows from invoice ingestion to approval

Benefits

Accounts Payable Operations offers the following benefits:

• Resolve inquiries from employees and suppliers using self-service
• Automate invoice processing and therefore allocate your work resources to more important tasks
• Detect duplicate invoices to prevent the same invoice from being paid twice
• Verify, process, and reconcile invoices to expedite payment to suppliers
• Identify invoice exceptions to prevent fraudulent invoices from getting processed

Accounts Payable Operations applications

Accounts Payable Operations includes the following applications:

Accounts Payable Invoice Processing

The ServiceNow® Accounts Payable Invoice Processing application identifies invoice duplicates, matches invoices to purchase orders and goods receipts, enables invoice approval management, and provides invoice exception management.

Invoice Case Management

The ServiceNow® Invoice Case Management application enables you to resolve inquiries from suppliers or employees via invoice inquiry cases.

Source-to-Pay Workspace

The ServiceNow® Source-to-Pay Workspace application provides a single interface and an optimized layout that helps agents and Account Payable Specialists to efficiently manage invoice cases and invoice tasks.

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Source-to-Pay Workspace uses and customizes the existing capabilities of the Source-to-Pay Workspace for its own specific requirements.

Accounts Payable Operations integration with Document Intelligence

The ServiceNow® Accounts Payable Operations integration with Document Intelligence application captures data from invoices received via email or through APIs and automatically creates invoices and invoice lines in Accounts Payable Operations.

Overview of invoice processing workflow

The following figure shows a high-level illustration of the various components that are involved in the processing of invoice in Accounts Payable Operations.

• Accounts Payable Invoice Processing
  Accounts Payable Invoice Processing (com.sn_ap_apm) enables Accounts Payable Specialists to ingest invoice documents and extract invoice data using ServiceNow® Document Intelligence.
• Invoice Case Management
  With Invoice Case Management, agents can manage and work on their assigned invoice cases, request more information from suppliers or employees, and create and assign tasks to users using the Accounts Payable workspace.
• Source-to-Pay Workspace
  The Source-to-Pay Workspace enables you to manage and work on cases and tasks related to invoices and invoice exceptions.
• Accounts Payable Operations integration with Document Intelligence
  Accounts Payable Operations integration with Document Intelligence (com.sn_ap_ic) enables you to automatically capture data from incoming invoices, thus significantly reducing manual effort.