Published TRM catalog experience

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 4분

    • When you publish a Technology Reference Model (TRM) catalog from the Publishing Center, the system generates a Knowledge Base catalog that presents approved technology standards in a consumable, read‑only format.

    What you can see after publishing

    After a TRM catalog is published, you can access it as Knowledge Base content:
    • A TRM catalog appears in the Knowledge Base with categories that help you browse and filter products.
    • Each TRM product is published as an individual Knowledge Base article.
    • Each product article displays product metadata based on the publishing configuration, including only the fields selected by the administrator.
    • The order of fields in the article reflects the order configured in the Publishing Center.
    • TRM product lifecycle information is displayed as a table within the article. As an Administrator user you can control:
      • Which lifecycle records are included
      • Which columns are displayed
      • The order of lifecycle columns

    This structure ensures that you can see consistent, curated technology standards without accessing the Enterprise Architecture Workspace.

    Access type and visibility

    When creating a publishing configuration, as an administrator user you can select an access type that determines who can view the published catalog:
    • Internal: Only authenticated users with access to the Knowledge Base can view the catalog.
    • Public: The catalog can be made available to guest users, depending on portal configuration.
    주:
    For public catalogs, the associated portal pages must be configured to allow guest access. Portal configuration determines, where and how the catalog is exposed.

    Where the catalog can be accessed

    Because the output is Knowledge Base content, the published TRM catalog can be surfaced in multiple portals, such as:
    • Service Portal
    • Employee Portal
    • Other custom portals built on ServiceNow

    Portal visibility is managed by associating the knowledge base with one or more portals in the Publishing Center.

    How published content stays up to date

    After publishing, the system keeps the Knowledge Base articles synchronized with TRM data:
    • Updates to TRM product fields and lifecycle data are reflected automatically in the published articles.
    • Date‑driven lifecycle phase changes are updated automatically as phases transition.
    This synchronization ensures that published technology standards remain current without requiring repeated publishing for routine data updates.
    주:
    Some structural changes, such as renaming TRM phases or categories, require the catalog to be republished to apply the updates consistently across all articles.