Managing change requests across sites

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Managing change requests across sites

    The Operational Technology (OT) Change Management application in ServiceNow enables you to view, create, and edit change requests across multiple sites. This capability allows you to implement similar changes at your own site by referencing change requests from other locations.

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    To manage change requests effectively across sites, you need appropriate roles and permissions, primarily the snotchangewrite role for creating and editing changes and snotchangeread role for viewing changes. These roles determine the level of access you have to change requests assigned to you, your site, or other sites.

    Key Features

    • Role-Based Access: The snotchangewrite role allows you to view and edit change requests assigned to you or your site and see change requests from other sites with read-only access.
    • Cross-Site Visibility: Viewing change requests from other sites helps in implementing similar changes at your own site.
    • Additional Role Combinations: To create or edit change requests, pairing snotchangewrite with roles like cmdbotisaeditor or cmdbotisaviewerall determines whether you can manage changes for your site or any site.
    • Read-Only Access Roles: The snotchangeread role combined with various roles allows viewing change requests either for your site or any site.
    • Site Access Restrictions: You can only edit change requests for sites you have access to, ensuring security and proper governance.

    Where to View or Edit Change Requests

    Within the Industrial Workspace, use the following modules to access change requests:

    • Assigned to me: Lists change requests assigned to you for viewing and editing.
    • Belong to my sites: Displays change requests belonging to your sites, allowing you to view and edit.
    • All: Provides visibility into change requests across all sites for comprehensive cross-site review.

    This structured access helps streamline change management activities by role and site, improving operational coordination across multiple locations.

    You can view, create, or edit the change requests that belong to your site or other sites by using the Operational Technology Change Management application. By viewing the change requests from other sites, you can implement similar changes at your site.

    Change requests across sites overview

    If you have the sn_ot_change_write role, you can do the following tasks:
    • View and edit the Operational Technology (OT) change requests that are assigned to you or the change requests that belong to your site.
    • Create the OT change requests.
    • View the OT change requests that belong to the other sites.
    The main benefit of having the sn_ot_change_write role is that you have read-only visibility of changes across sites. Viewing other changes across sites can help you implement similar changes at your site.
    Note:
    You can only edit OT change requests belonging to sites you have access to. Learn more about additional roles required for managing cross-site OT change requests in the following sections.

    Other OT roles and permissions that you need with the sn_ot_change_write role

    The following table describes the additional roles that you, as a user with the sn_ot_change_write role, need so that you can access the change requests for your site or any site.
    Table 1. Other roles that you need with the sn_ot_change_write role
    Role Permissions
    sn_ot_change_write with the cmdb_ot_isa_editor role Create and edit the change requests for your site.
    sn_ot_change_write with cmdb_ot_isa_viewer role Create and edit the change requests for your site.
    sn_ot_change_write and cmdb_ot_isa_viewer_all Create and edit the change requests for any site.
    sn_ot_change_write with no site role View the change requests for any site.

    Other OT roles and permissions that you need with the sn_ot_change_read role

    The following table describes the additional roles and permissions that you, as a user with the sn_ot_change_read role, need so that you can view the change requests for your site or any site.
    Table 2. Other roles that you need with the sn_ot_change_read user role
    Role Permissions
    sn_ot_change_read with the cmdb_ot_isa_editor role View the change requests for your site.
    sn_ot_change_read with cmdb_ot_isa_viewer role View the change requests for your site.
    sn_ot_change_read and cmdb_ot_isa_viewer_all View the change requests for any site.
    sn_ot_change_read with no site role View the change requests for any site.

    Where to view or edit change requests

    The following OT change request lists are available in the Lists module on the Industrial Workspace:
    • Assigned to me: View and edit your assigned change records by navigating to OT Change Requests > Assigned to me.
    • Belong to my sites: View and edit the change records that belong to your sites by navigating to OT Change Requests > Belong to my sites.
    • View the existing change records at different sites by navigating to OT Change Requests > All.