View subscription statistics for OTM

  • Release version: Zurich
  • Updated June 16, 2026
  • 1 minute to read

    • View the count of OTM application subscriptions purchased and consumed by your organization, offering valuable insights for resource management and operational technology optimization.

    Before you begin

    • Ensure your organization has active OTM subscriptions.
    • Ensure that you installed the latest available version of the ITOM SU Licensing from ServiceNow Store.

    Role required: sn_itom_license.reader

    About this task

    Evaluate the allocation of configuration items (CIs) and their allocation levels to assess the OTM subscription utilization of your organization and to prepare for future subscription requirements.

    Procedure

    1. To view subscription information for OTM subscriptions purchased a la carte, navigate to OTM License > License Summary.
    2. Review the details presented on the form, as outlined in the Subscriptions form for the OTM products.