Operational Technology Progress Scorecard
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Summary of Operational Technology Progress Scorecard
The Operational Technology (OT) Progress Scorecard is a centralized tool within the Industrial Workspace designed to help ServiceNow customers compare and monitor OT device and vulnerability data across multiple sites. It consolidates data from key Operational Technology applications—Manager, Vulnerability Response, Incident Management, and Change Management—to provide a comprehensive view of site progress and highlight areas needing attention.
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Customers can configure the scorecard through the Industrial Workspace Admin Guided Setup, enabling tailored tracking aligned with organizational priorities.
Key Features
- Centralized Site Comparison: Enables side-by-side evaluation of OT device and vulnerability information across sites.
- Overall Score (%): Reflects site progress based on weighted indicators, customizable via system properties to align with specific business goals.
- Device Coverage Metrics:
- % of Expected OT Devices in CMDB: Tracks how many anticipated OT devices are documented in the CMDB, helping ensure asset visibility.
- Classified OT Devices (%): Measures classification completeness excluding general OT device class.
- Assigned OT Devices (%): Shows the percentage of devices assigned to responsible personnel or groups, facilitating ownership accountability.
- OT Device Data Completeness (%): Reflects data quality based on required and recommended fields, leveraging CMDB Health Dashboard KPIs.
- Mapped OT Devices (%): Indicates devices linked to equipment model entities, supporting accurate configuration management.
- Backed up OT Devices (%): Tracks devices with backup records, important for disaster recovery and operational resilience.
- Vulnerability and Change Metrics:
- Assigned OT Vulnerable Items (%): Percentage of unresolved OT vulnerabilities, crucial for risk management.
- Approved OT Change Requests (%): Monitors the proportion of approved OT-related change requests, ensuring controlled modifications.
- OT Incidents with OT Context (%): Captures incidents linked with OT device or equipment data, enhancing incident resolution with contextual information.
Practical Use and Considerations
- Access the scorecard via All > Industrial Workspace and select the OT Progress Scorecard icon.
- Negative or zero values in certain metrics indicate missing configurations (e.g., missing expected OT device attributes) or incomplete data collection processes (e.g., CMDB Health Dashboard jobs not run).
- Configuring expected OT devices and ensuring CMDB Health jobs are operational are critical steps to obtain accurate and meaningful scorecard data.
- The scorecard supports proactive OT asset management, vulnerability tracking, and operational improvement by providing clear, actionable insights into device status and security posture across sites.
The Operational Technology (OT) Progress Scorecard lets you compare device and vulnerable item data between your sites.
OT Progress Scorecard overview
The OT Progress Scorecard is a centralized location in the Industrial Workspace that lets you compare your site data. Site data includes both OT device data and vulnerability data. With the OT Progress Scorecard, you can track site progress and determine the sites that need attention.
You can also view the site data for the following Operational Technology applications:
- Operational Technology Manager
- Operational Technology Vulnerability Response
- Operational Technology Incident Management
- Operational Technology Change Management
Scorecard contents
To access the OT Progress Scorecard, navigate to and select the OT Progress Scorecard (
) icon.
The following table describes columns in the OT Progress Scorecard.
| Column | Description |
|---|---|
| Overall Score (%) | The progress of your site determined by the indicators on the scorecard. You can edit the weightage to control how much an indicator contributes to the overall score. For more information, see Set the system properties for the Operational Technology Progress Scorecard. |
| % of Expected OT Devices in CMDB | The percentage of your OT devices that you expect to have in the Configuration Management Database (CMDB). Note: If you see a value of -1, then one or more of the values in the % of Expected OT Devices in CMDB indicator is missing the Expected OT Device
attribute in the OTPSC Attributes table. For information about how to configure expected OT devices see Configure the expected OT devices for a site. |
| Classified OT Devices (%) | The percentage of classed OT devices. Classified OT Devices (%) doesn’t include OT devices classed as cmdb_ci_ot. |
| Assigned OT Devices (%) | The percentage of OT devices with values in the following fields:
|
| OT Device Data Completeness (%) | The percentage of OT devices that meet your data goals. This metric depends on the CMDB Health Dashboard - Completeness Score Calculation job and you must set the required & recommended fields on the CI Class Manager. For more information, see Configuring CMDB Health. Completeness is a KPI determined by the following metrics:
Note: If you see a value of -1, then the CMDB Health Dashboard - Completeness Score Calculation job hasn't been run yet. Or the job has been run with an incomplete status. |
| Mapped OT Devices (%) | The percentage of OT devices mapped to an equipment model entity. Note: If you see a value of 0, then no OT devices have been found. |
| Backed up OT Devices (%) | The percentage of OT devices with backup records created. Note: If you see a value of 0, then no OT devices have been found. |
| Assigned OT Vulnerable Items (%) | The percentage of OT vulnerable items that aren't closed and addressed. Note: If you see a value of 0, then no OT devices have been found. |
| Approved OT Change Requests (%) | The percentage of OT change requests that are submitted and approved. Note: If you see a value of 0, then no OT devices have been found. |
| OT Incidents with OT Context (%) | The percentage of OT incidents that have OT device or equipment model data. Note: If you see a value of 0, then no OT devices have been found. |