Operational Technology (OT) Manager Foundation

  • Release version: Zurich
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Operational Technology (OT) Manager Foundation

    The Operational Technology (OT) Manager Foundation in the Industrial Workspace helps ServiceNow customers streamline processes related to OT device data. It integrates AI capabilities to enhance operational efficiency and insight generation.

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    Starting with the Australia release, Now Assist for OT Manager will be deprecated and removed from new instances, although existing support continues. Instead, the ServiceNow AI Platform offers a new AI experience with three licensing tiers—Foundation, Advanced, and Prime—providing capabilities from basic insights to autonomous operations.

    AI Capabilities and Licensing

    • Foundation Tier: Provides AI basics for delivering insights.
    • Advanced Tier: Enhances productivity across relevant use cases.
    • Prime Tier: Enables autonomous actions with full AI assets and custom AI creation.

    AI features include Now Assist skills and agentic workflows, though availability varies by region, licensing, and data center environments. Certain models and AI products may be unavailable for customers in specific regulated markets or data centers such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected environments. Customers should review the latest availability updates and compliance articles to understand what is accessible for their instance.

    AI Use Considerations and Data Handling

    This application leverages AI and machine learning, which may produce outputs that are not always accurate or complete. ServiceNow advises customers to exercise human oversight and thoroughly test AI outputs before relying on them for critical decision-making, especially in high-impact areas like healthcare, finance, legal, or security.

    Data processed by the application is transferred from customer instances to centralized ServiceNow environments, which may be located in different regions and use third-party cloud providers (e.g., Microsoft Azure). ServiceNow manages this data according to its internal policies and compliance standards.

    ServiceNow collects input and output data from this application to improve its AI technologies. Customers have the option to opt out of future data collection as detailed in ServiceNow’s opt-out documentation.

    Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data.

    Get started

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see .

    Get started with AI

    Starting with the Australia release, Now Assist for Operational Technology Manager (OTM) is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own
    For more information, see .

    For more information about AI capabilities in Operational Technology Manager, see OT Manager Foundation.

    For information about AI assets that are available on the ServiceNow AI Platform, see the following topics:
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.