Create an assignment group

Create an Operational Technology (OT) specific assignment group to assign to OT incident records.

Before you begin

Role required: admin

About this task

The Assignment Group field in an OT incident record only shows assignment groups with the type OT. This helps separate Operational Technology (OT) and Information Technology (IT) incidents.

You can create OT-specific assignment groups that you want visible on an OT incident record.

Procedure

1. Navigate to All > User Administration > Groups.
2. Select New.
3. On the form, fill in the fields.

   Table 1. Assignment groups form

   Field	Description
   Name	Name of the assignment group.
   Manager	Group manager or lead.
   Type	Category for this group. In the Select target record field, search for OT to add it to the type field.
   Group email	Group email distribution list or the email address of the point of contact.
   Parent	Other group that the group is a member of.
   Description	Description of the assignment group.

4. Select Submit.

Result

Now, the OT-specific assignment group is visible on the incident record.