Configure AI Search for Operational Technology Service Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Configure AI Search for Recommended Actions for Operational Technology Service Management (OTSM) to enable intelligent query features that help you quickly find the answers you need for OT incidents.

    Before you begin

    Role required: admin

    About this task

    For Operational Technology Service Management users, you must define the OT incident [sn_ot_incident] table as an indexed source in order to use AI Search for OT incident records. For more information about indexing, see Indexed sources in AI Search.
    Note:
    Knowledge [kb_knowledge] is also used as an indexed source for Recommended Actions for OTSM, but Knowledge is already indexed.

    To define indexed sources, you can use the Guided Setup for AI Search. The following procedure describes how to access the Define indexed sources task. For more information about the Guided Setup for AI Search, see Configuring AI Search.

    Procedure

    1. Navigate to AI Search > Guided Setup.
    2. In the Define Searchable Content section, select the Define indexed sources task.
    3. Select Configure.
    4. In the AI Search Indexed Sources list, select the OT Incident record.
    5. Select the Index Selected Table/s button.