Integration with Service Exchange

  • Release version: Xanadu
  • Updated October 25, 2024
  • 1 minute to read

    • Integrating Financial Services Operations (FSO) with Service Exchange enables you to connect ServiceNow instances to provide seamless support and service experiences.

    Service Exchange integration is available as an add-on in FSO Professional and FSO Enterprise.

    Benefits of integration with Service Exchange

    The following list of examples shows how Service Exchange can enhance your workflow and business processes:
    • Exchange loans servicing information between your organization, and banks and government entities
    • Outsource business processes, such as customer service and Tier 2 support
    • Alert network participants (such as banks and card issuers) of fraudulent activity, and enable network participants to alert card networks (Visa, Mastercard) as well, without relying on email and manual processes
    • Reduce manual overhead with commercial underwriting, where multiple insurers bid on commercial business
    • Manage communication in claims processing with third party administrators (TPAs)
    • Enable more efficient inter-bank communication during payments investigations

    For more information, see Service Exchange.