Enable AI experiences
Summarize
Summary of Enable AI experiences
The Enable AI experiences release in ServiceNow provides a comprehensive suite of artificial intelligence tools designed to enhance automation, prioritize tasks, detect incidents, and extract insights efficiently. These AI capabilities help customers streamline workflows, improve productivity, and drive better business outcomes by embedding AI directly into their ServiceNow environments.
Show less
Key Features
- Now Assist: A personalized generative AI assistant that enhances user experience on the ServiceNow AI Platform, including AI agents that autonomously solve business challenges. AI Agent Studio allows creation, management, and testing of AI agents and use cases.
- Now Assist Data Kit: Enables creation of custom datasets for evaluation, offering flexibility beyond base system skills.
- Now Assist Skill Kit: Allows building custom skills and prompts to tailor the Now Assist experience to specific organizational needs.
- AI Governance: Provides a framework for monitoring, managing, and governing AI assets to ensure responsible AI deployment aligned with organizational principles.
- Natural Language Understanding (NLU): Facilitates communication with the system through natural language in 17 languages, supporting intelligent actions in response to human input with options to use pre-built or custom models.
- Natural Language Query (NLQ): Converts plain language requests into formal database queries, supporting multiple languages and integration with Analytics, Reporting, and CMDB features.
- Predictive Intelligence: Offers machine learning frameworks to reduce task handling time, predict outcomes, recognize patterns, and improve issue resolution across multiple languages.
- Document Intelligence: Automates data extraction from single or multi-page documents using OCR and continual learning AI, enabling no-code integration into workflows and supporting generative AI skills for document analysis.
- Task Intelligence: Supports creation, training, and management of ML models to optimize task responses, with performance tracking through analytics dashboards for continuous improvement.
What Customers Can Expect
By enabling these AI experiences, ServiceNow customers can expect faster, more accurate task automation, enhanced decision-making through intelligent insights, and improved operational efficiency. The platform's AI governance ensures responsible and compliant AI usage. Customizable datasets and skills empower organizations to tailor AI functionalities to their unique business requirements, while multilingual support expands usability across global teams.
Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks, detect major incidents, and surface insights.
Get started
Choose one of these tiles to get started.
|
Now Assist
AI agents
|
||
|
Now Assist Skill Kit |
AI Governance |
|
|
Additional Resources
|
Now Assist
Enable generative AI features on the ServiceNow AI Platform using Now Assist applications. Generative AI can help your agents and developers work faster and be more productive.
Now Assist AI agents
ServiceNow AI agents can solve essential business challenges autonomously, accelerating outcomes and empowering people with a skilled digital workforce without limits, so they can focus on their best work.
Use AI Agent Studio to create, manage, and test AI agents and use cases all in one place. The main Overview page has three sections that give you what you need to understand, begin, and continue developing AI agents and use cases.
Now Assist Data Kit
If the base system Now Assist skills don't fit your needs, you can use Now Assist Data Kit to create custom datasets and data collections that can be used in Now Assist Skill Kit for evaluation.
Now Assist Skill Kit
Use Now Assist Skill Kit to create custom skills. These custom skills give you greater flexibility in the Now Assist environment.
AI Governance
AI Governance can help organizations monitor, manage, and govern AI assets on the ServiceNow AI Platform. An AI Governance framework is a set of principles, practices, and protocols that guide the development, use, and deployment of AI systems. The AI Governance framework helps organizations deliver AI consistent with their own responsible AI principles.
Natural Language Understanding
Help users communicate with your system in naturally-expressed language, using Natural Language Understanding. NLU enables your system to perform intelligent actions in response to human language input in 17 supported languages. Start from the provided pre-built models and expand them further, or build your own models from scratch.
Natural Language Query
Transform natural-language questions into formal database queries with Natural Language Query (NLQ). Get data from your instance by using plain language requests in the supported languages American English, French, French Canadian, German, Japanese, and Spanish. NLQ is consumed by several other applications and features, including Analytics, Reporting, and CMDB (English is the only supported language for CMDB).
Predictive Intelligence
Train your system to resolve requests swiftly with the Predictive Intelligence Workbench. There are four separate machine-learning frameworks that support all NLQ languages along with Dutch, Italian, and Brazilian Portuguese. These frameworks help your AI to handle a range of business challenges. Reduce task-handling times and interaction or error counts, solve issues shared between similar records, discover patterns and address records collectively, predict numeric outputs based on regression analysis, and train several other ML solutions.
Document Intelligence
Get clear, concise data from your records quickly, and integrate it where you need it most. Document Intelligence can process single or multiple-page documents in various popular formats. This tool uses optical character recognition (OCR) and a continual-learning AI to identify and extract text and data. Document Intelligence works on a no-code basis, allowing for easy setup, use, and integration of data into workflows.
You can use Now Assist in Document Intelligence skills to extract information and find answers to questions about documents.
Task Intelligence
Achieve faster response and task-solving times for your Agents, by using Task Intelligence. This tool lets you engineer ML solutions that handle data and track the efficacy of those solutions. Build, train, edit, and retrain machine-learning models in the Admin Console, and export them for use across the ServiceNow AI Platform. Follow up with the Analytics dashboard, where you can track your models' performance and effects on your business, and determine which predictions are best for future reuse.