Exploring Now Assist Analytics

  • Release version: Xanadu
  • Updated November 22, 2024
  • 1 minute to read

    • Learn how Now Assist Analytics enables Now Assist Analytics Admin to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.

    Now Assist Analytics overview

    Now Assist Analytics dashboard is built on the Platform Analytics experience. The dashboard contains indicators and breakdowns that provide actionable insights into the overall health of the Now Assist implementation, including skill usage, self-service, and deflection performance.

    Now Assist Analytics users

    Table 1. Users
    User Description
    Now Assist Analytics Admin Now Assist Analytics admins monitor overall health of the Now Assist implementation, including skills usage and performance, and deflection performance. They also configure skill-dashboard mapping to view individual skill usage and performance indicators.
    Now Assist Analytics Viewer View the dashboard pages to monitor usage and performance indicators.

    Now Assist Analytics benefits

    Table 2. Now Assist Analytics benefits
    Benefit Feature Users
    Monitor overall health, skill usage, and deflection performance indicators. Now Assist Analytics Admin or Now Assist Analytics Viewer

    What to explore next

    To learn more about configuring and using Now Assist Analytics, see: