Using Universal Task in Service Operations Workspace

Agents can use the Universal Task application to create tasks for employees and to manage the request resolution.

• Create a universal task for a universal request in Service Operations Workspace
  Create a universal task for a request and assign it to the employee or create multiple tasks for a request by using Universal Task.

Related concepts

• Change Management in Service Operations Workspace
• Incident Management in Service Operations Workspace
• Interaction Management in Service Operations Workspace
• Knowledge Management in Service Operations Workspace
• On-Call Scheduling in Service Operations Workspace
• Problem Management in Service Operations Workspace
• Recommendation Framework in Service Operations Workspace
• Recommended Actions for ITSM in Service Operations Workspace
• Request Management in Service Operations Workspace
• ServiceNow integrations with Microsoft Teams in Service Operations Workspace
• Service Level Management in Service Operations Workspace
• Walk-up Experience management in Service Operations Workspace
• Workforce Optimization for ITSM in the Service Operations Workspace
• Collaboration in Service Operations Workspace
• Computer Telephony Integration in Service Operations Workspace
• Live Agent chat in Service Operations Workspace
• Using Universal Request in Service Operations Workspace
• Resetting password using Service-desk assisted Password Reset in Service Operations Workspace

Related tasks

• Add a user-specific quick link on the ITSM landing page
• Create a list in Service Operations Workspace
• View and approve records in Service Operations Workspace