Configure Now Assist for Sourcing and Procurement Operations (SPO)
If you have the admin role, you can configure the Now Assist for Sourcing and Procurement Operations (SPO) application so that your requesters, procurement specialists, and sourcing managers can use the generative AI skills in Source-to-Pay Workspace, Shopping Hub, and Core UI.
Before you begin
Role required: admin
About this task
The following Now Assist for Sourcing and Procurement Operations (SPO) fulfillers skills are activated by default:
- Email response for acknowledgement task
- Email response for negotiation
- Email response for procurement case
- Email response for procurement task
- Email response for purchase requisition
- Email response for sourcing event
- Email response for sourcing request
- Email response for sourcing task
- Sentiment analysis for procurement case
- Sourcing request summarization for fulfillers
- Sourcing event summarization for fulfillers
- Negotiation summarization for fulfillers
- Purchase requisition summarization for fulfillers
- Procurement case summarization for fulfillers
If the Now Assist for Sourcing and Procurement Operations (SPO) fulfillers skills are turned off, you can reactivate them or configure them using the Now Assist Admin console. The console contains everything that you need to install the plugins and configure the generative AI skills. For more information, see Now Assist Admin console.
You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.
The following table lists the features and skills that you can access from the Now Assist Admin console.
| Now Assist for SPO skills | Description |
|---|---|
| Document extraction | Enables requesters to define and customize the fields that Now Assist extracts from uploaded Statements of Work (SOWs), quotes, and other supporting attachments. |
| Email response for acknowledgement task | Generate email responses and suggest templates for acknowledgement tasks based on conversation context to help fulfillers draft emails quickly and maintain clear communication. |
| Email response for negotiation | Generate email responses and suggest templates for negotiations based on conversation context to help fulfillers draft emails quickly and maintain clear communication. |
| Email response for procurement case | Generate email responses and suggest templates for procurement cases based on conversation context to help fulfillers draft emails quickly and maintain clear communication. |
| Email response for procurement task | Generate email responses and suggest templates for procurement tasks based on conversation context to help fulfillers draft emails quickly and maintain clear communication. |
| Email response for purchase requisition | Generate email responses and suggest templates for purchase requisitions based on conversation context to help fulfillers draft emails quickly and maintain clear communication. |
| Email response for sourcing event | Generate email responses and suggest templates for sourcing events based on conversation context to help fulfillers draft emails quickly and maintain clear communication. |
| Email response for sourcing request | Generate email responses and suggest templates for sourcing requests based on conversation context to help fulfillers draft emails quickly and maintain clear communication. |
| Email response for sourcing task | Generate email responses and suggest templates for sourcing tasks based on conversation context to help fulfillers draft emails quickly and maintain clear communication. |
| Negotiation summarization for fulfillers | Summarize negotiations to keep fulfillers informed on their status, progress, and action items. |
| Procurement case summarization for fulfillers | Summarize procurement cases and keep fulfillers informed about their status, progress, and action items. |
| Purchase requisition summarization for fulfillers | Summarize purchase requisitions and keep fulfillers informed about their status, progress, and action items. |
| Purchase requisition summarization for requesters | Summarize purchase requisitions to keep requesters informed about their status, progress, and action items. |
| Product category predictor | Suggests the most likely product category for a fulfiller when the primary ML-based category prediction doesn’t meet the confidence threshold. |
| Purchase order summarization for requesters | Summarize purchase orders to keep requesters informed about their status, progress, and action items. |
| Sentiment analysis for procurement case | Analyze requester sentiment across procurement case to help fulfillers prioritize urgent issues and make informed decisions. This skill provides sentiment evaluations, trend analysis, and AI-generated summaries that explain the reasoning behind each sentiment. |
| Sourcing event summarization for fulfillers | Summarize sourcing events to keep fulfillers informed on their status, progress, and action items. |
| Sourcing request summarization for fulfillers | Summarize sourcing requests and keep fulfillers informed about their status, progress, and action items. |
| Sourcing request summarization for requesters | Summarize sourcing requests to keep requesters informed about their status, progress, and action items. |
| Spend category predictor | Suggests the appropriate spend category for a fulfiller when primary ML-based category prediction doesn’t meet the confidence threshold. |