OTM Licensing dashboard

  • Release version: Zurich
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of OTM Licensing dashboard

    The OTM Licensing dashboard is part of the ITOM Licensing application (version 4.0) available on the ServiceNow Store. It enables you to monitor and evaluate resource consumption against your purchased OTM subscriptions. The dashboard provides detailed visual reports for each OTM application, showing daily usage counts and average subscription unit utilization over a 90-day period, helping you manage licensing compliance and optimize resource usage.

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    Access and Roles

    To access the OTM Licensing dashboard, navigate to All > OTM License > OTM Licensing Dashboard within your ServiceNow instance. Administrative access is required, specifically the ServiceNow AI Platform admin role.

    Key Features

    • Resource Usage Visualization: Displays daily raw resource counts before processing, including detected configuration items (CIs) such as devices and applications that form application services.
    • Subscription Unit Tracking: Shows subscription units consumed across different licensable categories for the past 120 days by OTM application. Usage is calculated using standard SU ratios (e.g., one server = 1 SU, three PaaS resources = 1 SU).
    • Version Tracking: Presents the OTM Licensing application version installed on your instance daily, helping to correlate resource usage spikes with updates.
    • Interactive Data Tables: Hovering over graphical elements reveals detailed breakdowns of resource types and counts, enabling granular insight into licensing consumption.

    Practical Use Cases

    • License Compliance Validation: Admins can verify if resource usage exceeds purchased subscription units for specific resources, helping to avoid licensing violations.
    • Resource Consumption Reporting: Provides a clear view of how resources tied to OTM products are utilized, assisting in capacity planning and cost management.

    Data Sources and Metrics

    The dashboard aggregates data from:

    • ITOM Licensing CI Counts: Raw counts of configuration items before normalization.
    • UsageAnalytics Counts for Tables: Average consumption of subscription units over 90 days, calculated using predefined SU ratios.

    These metrics enable you to understand both the total detected resources and how they translate into subscription consumption.

    Use the OTM Licensing dashboard to assess resource consumption and status in relation to your acquired subscriptions. The dashboard provides dedicated reports for each OTM application, providing visual representations of daily usage counts and the average utilization of subscription units over a 90-day period. The OTM Licensing dashboard is an integral component of ITOM Licensing application version 4.0, accessible at ServiceNow Store.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Required ServiceNow AI Platform roles

    admin

    Access the Assessment dashboard

    To open the dashboard for OTM, navigate to All > OTM License > OTM Licensing Dashboard.

    Figure 1. OTM Licensing dashboard - Visibility
    OTM Licensing Dashboard with Visibility tab selected
    Figure 2. OTM Licensing dashboard - Foundation
    Licensing Dashboard with Foundation tab selected

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    User Dashboard use
    admin Validate the resource usage for different OTM products. Report the cases where the organization exceeded the number of purchased subscription units for specific resources.
    Note:
    ServiceNow applications refer to devices and applications that comprise an application service as configuration items (CIs).

    Data visualization

    The dashboard includes the following visualization:
    Title Source table Description
    OTM Visibility Usage and OTM Foundation Usage ITOM Licensing CI Counts [itom_lu_ci_counts] and UsageAnalytics Counts for Tables [usageanalytics_count]

    The first area displays the daily raw resource counts, which means all the detected resources before deduplication, normalization, and reconciliation required to sort them into specific CIs.

    Note:
    CIs managed by SG-OT Excel are counted and listed for license consumption with last_scan dates more recent than, equal to, and older than 90 days ago.

    Hover over the bars to see the table of resource types. Each type is shown with an absolute number of resources and a share it takes among others.

    The second area displays bars that represent Subscription units counts for different licensable categories for the last 120 days per OT application.

    The dashboard also displays the brown line that represents the UsageAnalytics counts for table. This count is based on average consumption of subscription units for the last 90 days using SU ratios where one server, three PaaS resources, three containers, or one unresolved monitored object equal 1 SU.

    Hover over the vertical bar in the Subscription units area for the desired day to open the Available CIs list. The table shows each CI category included in the daily CI count, along with an absolute number of resources and a share it takes among others.

    The third area shows which version of the OTM Licensing is used on the instance every day. It helps explaining spikes in count every time the new version is installed.