ServiceNow Research

Stefania Raimondo

Stefania Raimondo

Manager of Research Labs

Emerging Technologies Lab

Stefania is an Applied Research Scientist in the Emerging Technologies Lab at ServiceNow Research, with expertise in machine learning and Natural Language Processing. She holds a Masters degree from the University of Toronto in Computer Science and Computational Linguistics. Her prior research focused on assistive language technologies, conversational robots, miscommunication, and language changes associated with dementia and aphasia.

At ElementAI, she worked on entity extraction, summarization, and language modelling for core products. She has experience in client-facing roles, engaging with scoping in pre-sales, delivering on and leading consulting projects. Her current work focuses on bias in NLP and integrating robustness into NLP systems, with a special focus on dialogue. In the Emerging Technologies Lab she helps bridge the gap between fundamental research and productization.

  • Dialog
  • Natural Language Processing