ServiceNow AI Research

Grounding Computer Use Agents on Human Demonstrations

Abstract

Building reliable computer-use agents requires grounding: accurately connecting natural language instructions to the correct on-screen elements. While large datasets exist for web and mobile interactions, high-quality resources for desktop environments are limited. To address this gap, we introduce GroundCUA, a large-scale desktop grounding dataset built from expert human demonstrations. It covers 87 applications across 12 categories and includes 56K screenshots, with every on-screen element carefully annotated for a total of over 3.56M human-verified annotations. From these demonstrations, we generate diverse instructions that capture a wide range of real-world tasks, providing high-quality data for model training. Using GroundCUA, we develop the GroundNext family of models that map instructions to their target UI elements. At both 3B and 7B scales, GroundNext achieves state-of-the-art results across five benchmarks using supervised fine-tuning, while requiring less than one-tenth the training data of prior work. Reinforcement learning post-training further improves performance. These results demonstrate the critical role of high-quality, expert-driven datasets in advancing general-purpose computer-use agents.

Publication
International Conference on Learning Representations
Shravan Nayak
Shravan Nayak
Visiting Researcher

Visiting Researcher at Frontier AI Research located at Montreal, QC, Canada.

Xing Han Lu
Xing Han Lu
Visiting Researcher

Visiting Researcher at Frontier AI Research located at Montreal, QC, Canada.

David Vazquez
David Vazquez
Director of AI Research

Director of AI Research at AI Research Management located at Montreal, QC, Canada.

Perouz Taslakian
Perouz Taslakian
Research Lead

Research Lead at Frontier AI Research located at Montreal, QC, Canada.

Christopher Pal
Christopher Pal
Distinguished Scientist

Distinguished Scientist at AI Research Partnerships & Ecosystem​ located at Montreal, QC, Canada.

Spandana Gella
Spandana Gella
Research Manager

Research Manager at Frontier AI Research located at Montreal, QC, Canada.