ServiceNow Research

human-AI collaboration

Backpropagating from Customer Success
Backpropagating from Customer Success
How do we measure the real performance of AI in enterprise—beyond just model performance? This work introduces a research project …
Conference on Human Factors in Computing Systems (ACM-CHI),  2025.
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An Empirical Exploration of Trust Dynamics in LLM Supply Chains
An Empirical Exploration of Trust Dynamics in LLM Supply Chains
With the widespread proliferation of AI systems, trust in AI is an important and timely topic to navigate. Researchers so far have …
Conference on Human Factors in Computing Systems (ACM-CHI),  2024.
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