ServiceNow Community

Inbound Email Trigger for AI Agent

Hello Community ,I am working on a use case on AI agents, but I am stuck at a point. I want to trigger the AI agent when an email comes to the instance from a caller. So, for this I tried the Inbound Email Action trigger in the conditions. But it's n...

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ServiceNow CSA Discounted Voucher

Hello community,---------------------------------------------------------------------------------------------------------------------------------------Grow your ServiceNow skills with FutureSkills Prime! If you (or anyone you know) are planning to ap...

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Resolved! Export to Powerpoint option missing in Project Status Report?

Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...

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HRSD suite of applications and release info

Hi,Can anyone share the latest suite of applications in HRSD along with the categorization? If any pictorial representation is available it will help.Example: Journey Management is part of HRSD Enterprise; Agent Workspace part of HRSD Pro and likewis...

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Dictionary Override - Reference Qualifier Question

Hello all, Good day!! On the Incident form, when a configuration item is selected from "Mapped Application Service" (cmdb_ci_service_discovered) class, then only their related Services has to be shown for selection in the "Service" (business_service)...

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Query user role in advanced user criteria

Hi experts, Please help. I need to validate, in an advanced user criterion (script), that the user has role knowledge and their manager has the title of IT Manager. I've tried this code, but it doesn't work. Any recommendations, please? (function() ...

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This form has not been configured for Workspace. To edit the form, select a different type of record

Hello,Can anyone please help? I create Custom Table (extend from TASK table). I create 'workspace' view and also add to workspace view rule properly. If I opened the record, I can edit record in the form and save without any issue. But when I tried t...

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Looking for a sample/demo on configuring Knowledge External Content Integration (SharePoint etc)

Hi Community,I have activated the Knowledge Management - External Content Integration plugin (com.snc.knowledge.external_integration). I have already gone through the official documentation here:Knowledge External Content Integration (Zurich release)...

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Having an issue with REST API Explorer using PATCH method on CMDB Instance API

Hi,I am trying to test and use the CMDB Instance API, but I faced an issue with PATH Method.In REST API Explorer,when I want to change the value of "ram" for any class and specific CI using the SYS ID, I receive the 500 Internal Error message. I test...

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Alternative wait to hide HR Profile fields rather than read ACLs on all the fields

Experts, Is there any alternative way to hide all HR profile fields except a few like x1, x2, x3 etc. in HR Agent workspace rather writing an individual read ACLs for each fields? There are some 125+ odd fields just want to avoid 125+ read ACLs. Than...

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SAM Renewal calendar color

Hi All, On software entitlements form I've added a field "u_renewal_status" with different possible values.On the SAM renewal calendar, I would like that the blocks colour change regarding the value. Example : if value 1 --> Entitlement block becomes...

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Error: This scope is already taken by another application

Hello,I'm literally on day 1 of learning about SNow development, and in the very first exercise, creating the very first application on my instance, I get the error message "Unable to create this application. Go back to the create app experience and ...

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Ai search - how to include misspellings and spaces in search

We have enabled AI search and while it does provide suggestions, it does not correct misspellings and spaces. Example - Hardware10, if I enter Hardware(no space) in search bar, it gives suggestions. However, if I enter Hardwera or Hardware (space), H...

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how to remove overdue days from service portal

can someone please tell from where this 'overdue' thing is coming and how can i remove that?this is in service portal in my to-dos section.

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Resolved! 日本語版Excelからのデータインポート時にふりがなもインポートされてしまう件について

日本語版Excelからのデータインポート時、エクセルにふりがなが設定されている場合、ふりがなも含めてインポートされてしまいますが、これはServiceNowの仕様でしょうか？ふりがな情報を入れたくない場合、予めインポートファイルからふりがな情報を削除する運用をしていますが、他に推奨される運用（なんらかの設定でインポートしないように出来るなど）ご存知であれば教えてください。

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