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Knowledge graph enhancing Virtual Agent search

Introduction A well-structured knowledge base is without a doubt one of the most powerful tools an organization can use to meet this expectation. By making relevant information easily accessible, a strong knowledge base empowers users to find solutio...

Article

Can someone go over document templates?

I created one attached to my custom app scope however I do not see it. I am expecting to see a ui action to generate the html from the fields on the record, but I do not see anything. Someone please explain to me how this works. Much Appreciati...

Question

HR bulk case creation - including description and close notes

We have a use-case where our benefits teams need to create cases in mass several times a year. They are needing to have the description the same for all and want to have the cases auto-close, with specific close notes. We use bulk case creation today...

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What is the current OOB best practice for tracking project percent complete?

With Project Workspace, CWM, EAP, and SPM what is now ServiceNow's recommended best practice as of Zurich and forward of setting up projects, project tasks, and stories tied to a project so percentage completion of a project is auto calculated and po...

Question

Resolved! Copy work_notes from closed task to new task

Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...

Question

Ignored installs are appearing in the SAM Workspace

1. How are software installations determined to be inactive?-What conditions or rules are evaluated to mark an installation as inactive under ignored installs? 2. What is the purpose and significance of an inactive install within Software Asset Manag...

Question

Mind the Gap: Driving CMDB Maturity Through Insightful "Assessment"

Use Case:Our business platform has facilitated a CMDB solution; however, the maturity of the CMDB is currently lacking. Before initiating improvement activities, I wish to evaluate the CMDB maturity and identify the gaps that need to be addressed in ...

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Resolved! can someone teach me data modeling in terms of cmdb

Question

AssignedTo Catalog task Variables not popping up on workflow script

Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...

Question

Users having issues with Servicenow Connector in Copilot studio, Test connection failed: Non-json

I created an agent in co pilot studio and am using servicenow as a knowledge source using Oauth2 authentication. I was able to set up the client id, instance name and was able to test and confirm it was working for me. When I try to share the agent w...

Question

Drill through links in PA dashboard not working as expected

Dear experts, Is anyone facing issues while trying to drill through the links to go to a data view in a PA dashboard? the summary and detail numbers sometimes wont match and sometimes the data view is showing blank..attaching the screenshots the max ...

Question

In OMT do i need to pre configure PO & PS if getting product inventory via TMF637

In OMT do i need to pre configure PO & PS if getting product inventory records via TMF637 from third party. Please suggest on how TMF637 API works.

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PDf generation with HTML template With Loop funtionality

HI Community, I have requirement for one of the FRA report Form 55A which you can find online at https://data.transportation.gov/Railroads/Injury-Illness-Summary-Casualty-Data-Form-55a-/rash-pd2d/about_dataNow. I have incident and have 5 injury recor...

Question

Create a UI Action?

Hello, I created a catalog item and one of the fields is to "Add Access" or "Remove Access". If "Add Access" is selected create a UI ACTION – a field labeled “Add Access for these locations” displays. The field should Reference the Location table a...

Question

Best practice for integrating Splunk ES with Security Incident Respons

Hi everyone, I’m working on an integration between Splunk Enterprise Security and ServiceNow Security Incident Response (SIR).Splunk ES currently generates around 250/300 notable events per day, and the objective is to bring all notable events into ...

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