ServiceNow Community

Tracking Retired CIs by CMDB Data Management Tasks

Hello, Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs. Before approval on the task, there are two related lists, one showing the CIs being reviewed for re...

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Resolved! SOW list tooltip/hint on tickets “number” field — where is it configured?

Hi,In SOW lists, when hovering over the record number field, the tooltip shows the same ticket number: Where is this hover tooltip configured?Can it be customized to show more useful information instead of just the record number?Thanks.

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How to hide the '+' in Source to Pay Workspace

Hi,Is there any way to hide the '+' button next to 'Home'?

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Resolved! I need certificate number and expiry date to be displayed in the certified system A certificate

I need certificate number and expiry date to be displayed in the certified system Administrator certificate

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TOPIC Page as Search Result in EC Pro opening in backend view

Hi All, We have a requirement to include Topics in search result along with knowledge articles and catalog items in our EC pro portal. After creating Indexed source and including it in Search profile, we are able to see the topic in search result, bu...

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How to add ActiveDirectory module on powershell.

CONTEXT:1) I tried running an action "GETAccount" using 2 mid servers, let's say mid1 and mid2.2) Using mid1 I'm able to complete the action successfully and get the required data.3) Using mid2, action gets complete with an error "Error:The term 'Get...

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Updating ServiceNow Header Bar Color Only using Theme Builder

Hello everyone,I am looking to update only the header bar color of our ServiceNow instance. Since the recent releases (Zurich), the recommended approach is to use the Theme Builder. However, when attempting to change the header color using this tool,...

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How to Pass the Value from Widget Controller to On-load Script to set it to Variable field.

I am trying to create a spModal + Widget. Where if I click Submit, it will pass the value from controller into on-load script to set it to the variable field. HTML code:<div><label>Select Mailbox Type</label><select ng-model="c.selected"><option valu...

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Notification issue need to check

Hello all, In the email logs, I see this email with the subject mentioned in the pic.The notification is empty.And the issue is, the email is sending to many recipients, and I was asked to cut down that.But where can I find this notification? I chec...

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Component ID auto-populates with Japanese characters when setting a Japanese Label

Hi everyone,I've been working with UI Builder and encountered a slightly frustrating behavior regarding component naming.Whenever I enter a component's "Label" in Japanese, the system automatically populates the "Component ID" field with the exact sa...

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Regarding catalog item

I created a catalog item and in user criteria, i have mentioned the department to which then catalog item should be visible. It is visible to the department members and also admins. Cant we restrict admins here?

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Document templates to generate PDF with images in HTML fields

Hello, We have created document templates and calling this API available OOTB to generate PDF out of the ticket.GenerateDocumentAPI().generateDocumentForTask We have a few HTML fields in the ticket where in the users insert tables/images, copy/paste ...

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Resolved! g_form.addOption() not rendering choices on field switch — ServiceNow Client Script Issue

Problem StatementI have a dependent dropdown where selecting an Operations Category dynamically loads filtered Fault Category choices via GlideAjax and g_form.addOption().Issue: When I select an Operations Category for the first time, choices load co...

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Actual Start Date and Actual End Date fields in Strategic Planning Workspace

We are looking for some guidance to better understand the Actual Start Date and Actual End Date fields in Strategic Planning Workspace. We would like to know what exactly sets the Actual Start Date and Actual End Date fields and how these two fields...

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SAM - USer Allocation from License Entitlement

Hi SAM Forum,does anynore have an experience of a property or configuration required to consider the "user Allocations" from a License Entitlement in the Compliance result? For instance i created a license entitlement (alm_Entitlement) with 20 active...

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